Job Description
Overnight Front Office Manager 4.1 4.1 out of 5 stars Atlanta, GA Full-time Four Seasons 2,783 reviews
Full-time About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location:
Meet us in Atlanta, and we'll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta! We are looking for YOU to be our next Night Manager to join us on our journey! We Are Powered by People At the heart of our company is a collective drive to grow, challenge ourselves, and treat others with the same respect and care we seek in return. Across the globe, our team members create exceptional experiences for our guests and partners—rooted in a commitment to genuine, heartfelt luxury. We believe that delivering outstanding guest experiences begins with providing a world-class employee experience. That means fostering a culture built on respect, connection, and shared purpose. Whether you're joining us as a colleague, staying as a guest, or partnering with us in any way, our guiding principle remains the same: treat everyone the way we wish to be treated. This simple but powerful belief shapes every interaction and inspires us to create moments that leave a lasting impression. Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. Our people are passionate about service and masters of their craft, dedicated to making meaningful connections and unforgettable memories. We live by the Golden Rule— "Do unto others as you would have them do unto you" —because we believe life is richer when we truly connect with the people and the world around us. What will your day be like ? Lead and inspire the Front Office and Guest Services team, fostering a culture of exceptional service through thoughtful hiring, coaching, scheduling, and performance development . You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. You will attend regular operational meetings to ensure effective coordination and partnership between departments. Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed. Work cross functionally with additional teams and departments to ensure we deliver exceptional service during our overnight shifts. Work a flexible overnight schedule (11p.m to 7a.m daily). Position Qualifications:
One to two years previous experience in a line, supervisory or assistant manager position in Front Office or Housekeeping College degree preferably specializing in hotel management or equivalent experience is required. What are the perks & benefits you can expect? Rewarding work culture. Complimentary and discounted accommodations at Four Seasons worldwide after 6 months. 401(k) Retirement Matching Plan. Highly competitive salaries and incentives. Educational assistance programs and access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for all employees. Giving back to the community through special events by participating to be a mentor at a school, collecting food for and working with our local food bank, book and backpack drives for students, community garden events, raising money for schools in need….etc. Choice of dental insurance or medical cash plan, as well as a life insurance. Complimentary employee meals prepared by the Four Seasons Culinary Team. Team of friendly, warm, professional and very upbeat employees. Discount and pretax deductions for public transportation through Marta and parking near the hotel. And much more! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
