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Tenant Services Coordinator/Office Manager
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Affordable Neighborhood Rentals
Augusta, GA (In Person)
$38,061 Salary, Full-Time
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Job Description
Tenant Services Coordinator/Office Manager Affordable Neighborhood Rentals Augusta, GA Job Details Full-time $15 - $20 an hour 21 hours ago Qualifications Interpersonal skills Administrative experience Real estate administrative experience Organizational skills Relationship management Full Job Description Position Overview We are seeking an organized, proactive, and highly communicative Tenant Services Coordinator to join our property management team. In this role, you will serve as the primary point of contact for our residents, ensuring a high level of tenant satisfaction and operational efficiency. Your day-to-day will focus on building strong tenant relationships, managing maintenance dispatch, and overseeing rent collection and payment compliance. The ideal candidate is a problem-solver who can balance empathetic communication with firm, professional enforcement of lease agreements and payment policies. Key Responsibilities Tenant Relations & Communication Serve as the main point of contact for all resident inquiries, concerns, and day-to-day communications. Maintain a high rate of tenant retention by delivering exceptional customer service and resolving issues promptly. Help new residents, ensuring they understand property rules, portal usage, and payment procedures. Maintenance Coordination & Dispatch Receive and prioritize tenant maintenance requests. Coordinate and dispatch vendor services or maintenance personnel to ensure quick resolution of property issues. Follow up with tenants to ensure maintenance work was completed satisfactorily. Rent Collection & Account Management Monitor monthly rent payments to ensure timely collection. Proactively follow up with residents regarding missed or late payments via phone, email, and formal notices. Negotiate, document, and track approved late payment arrangements in accordance with company policy. Issue late notices and initiate standard non-payment procedures when necessary.