Supervisor, Front Office Care Coordination

PetVet Care Centers' North Brookhaven Veterinary Hospital is currently seeking a Supervisor, Front Office Care Coordination to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Supervisor, Front Office Care Coordination who is responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and care coordinator supervision. Also, serves as a care coordinator when needed. North Brookhaven Veterinary Hospital is located just outside of Atlanta and proudly serves the Brookhaven community and their beloved dogs and cats. We're a well-balanced, positive team with a supportive culture and a desirable schedule — closing at 6 p.m. on weekdays and 1 p.m. on Saturdays (Sundays off — woo hoo!). Nestled in a charming plaza with great restaurants, childcare, and a nearby park (walking distance from the hospital), our hospital offers a warm, community-focused environment where every team member can thrive. Key Responsibilities Supervise care coordinators, including hiring, evaluating, and enforcing policies. Schedule care coordinators as per staffing needs and provide backup when necessary. Address client complaints, escalating issues to the Hospital Manager. Manage specialist scheduling and handle financial transactions. Process refunds, returns, credits, and payment plans. Generate billing statements, assist with collections, and prepare end-of-month reports. Serve as a backup to the Hospital Manager for building maintenance. Perform other assigned tasks by the Manager. Qualifications (Required) High School diploma or equivalent. Veterinary environment, terminology, and protocols Working in a team environment Customer Service Handling multiple tasks and priorities Multi-line telephone systems Organization skills Attention to detail Verbal and written communication skills Supervisory and staff scheduling skills Basic math skills Properly handling and acc

Schedule:

Open availability; Monday-Friday from 7:45am-6pm and PRN Saturdays 7:45am-1pm What We Offer We care deeply about supporting our team members — professionally and personally.

Benefits include:

Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

EOE, M/F/D/V

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