Office Manager

Office Manager AHS Columbus Georgia Columbus, GA Job Details Full-time $15•$17 an hour 1 day ago Benefits Paid holidays Paid time off Qualifications Operations management Phone communication Payment processing Email marketing campaigns Lead generation Mid-level Administrative experience Personnel records management Hiring Client invoicing Organizational skills Office management Appointment scheduling Communication skills Technical Proficiency Conducting sales calls File organization Social media communication Client interaction via phone calls Full Job Description Office Manager (Full-Time)

Location:

1315 Delauney Ave, Suite 102, Columbus, GA 31901

Hours:

8 AM•5

PM Mon-Fri Pay:

$15•17 per hour

Benefits:

Paid Time Off (PTO), Paid Holidays, 401(k) About Us We are a locally owned and operated handyman service company, backed by the Ace Hardware brand, where we are focused on delivering high-quality home and commercial repairs with excellent customer service. Our team values professionalism, communication, and creating a great experience for every customer. Position Overview We are seeking a highly organized and customer-focused Office Manager to serve as the central hub of our daily operations. This role is responsible for managing incoming leads, scheduling jobs, supporting field staff, and ensuring a seamless experience from first call to final follow-up. This position is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and can balance multiple administrative office tasks. Key Responsibilities Customer Communication & Scheduling Answer incoming calls and respond to voicemails using company call guidelines Contact new leads promptly and convert inquiries into booked appointments Provide service estimates over the phone using company tools and recommend appropriate service packages Schedule and coordinate appointments for craftsmen to ensure efficient routing and productivity Send and respond to customer communications via phone, text, and email Customer Experience & Follow-Up Conduct next-day follow-up calls to ensure customer satisfaction Perform ongoing follow-up with unconverted leads Write and send customer thank-you cards Accurately classify phone calls Operations & Field Support Monitor daily job schedules and confirm craftsman arrivals Support field staff by troubleshooting basic system or scheduling issues Review completed jobs to ensure processes and standards were followed Estimates, Invoicing & Commercial Accounts Prepare and send written estimates and invoices using ServiceTitan Communicate directly with commercial clients regarding estimates, documentation, and payment status Occasionally process customer payments over the phone Systems & Training Become proficient in ServiceTitan and internal systems Participate in virtual franchise training (Office Team University) Marketing & Business Development (Light) Assist with basic marketing efforts such as social media posting and email campaigns Create and share before/after project photos Participate in occasional networking opportunities (BNI, events, outreach to local businesses) Administrative Support Maintain organized employee and office files Assist with basic hiring support, including resume review Support general office organization and administrative needs Preferred Qualifications Call center, sales, customer service, and/or management experience strongly preferred Strong communication and problem-solving skills Highly organized with the ability to multitask in a fast-paced environment Comfortable guiding customers through decisions and recommending services Tech-savvy and able to learn new systems quickly Ability to adapt to evolving processes and take on new responsibilities as the business grows Apply now! Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.