Front Office Manager

Hotel Operations:

• Manage and monitor front desk employees and activities making sure they are adhering to excellent standards and follow front desk job description.
• Coach, train, and mentor front desk staff on hotel policies and procedures when needed.
• Assist GM/AGM to monitor IHG University and complete training as required by the Brand
• Always provide

EXCELLENT

customer service and maintain a positive attitude.

• Act as manager on duty when the manager is not present.
• Handle guest complaints, issues, special requests, and solve any other issues that arise.
• Communicate with GM daily on staff, happenings, arrivals, and other front desk operations that need to be delivered.
• Assist AGM in scheduling staff and Labor Management/Reporting
• Assist in hiring, training, and leading new employees.
• Be a champion of hotel inventory management, House Accounts & Accounts Receivable
• Engage and reply to customer reviews
• Inventory management and control of the Express Shop and Front Office needs
• Must be able to work a minimum of 40 hours a week, flexible shifts, including weekends and holidays, and shift coverage as needed.

Sales:

• Show excellence in working with the team members on how to handle Sales leads and convert to LNR's
• Coach all front desk staff on gathering leads, negotiating rates, enrollments, and reservation script.

Group Maintenance:

Enter group blocks into the system, coordinate of the group until the arrival date, enter rooming lists.

• Check and review daily reports, cash, and credit card charges. Share with GM on discrepancies.
• Work closely and communicate with housekeeping to improve communication & guest services to enhance the guest experience
• Share accurate room reports or changes with housekeeping to prepare for daily arrivals, departures, and in-house guests.
• Assist GM/AGM in meeting monthly goals in all areas.

Requirements Proven experience in hotel management or front desk operations within a hospitality setting Strong knowledge of hospitality management principles, including guest services and hotel operations Excellent customer service skills with a friendly, approachable demeanor Exceptional communication skills, including phone etiquette and guest relations expertise Ability to manage a dynamic environment while maintaining attention to detail and professionalism IHG experience preferred Join us in creating memorable experiences for our guests! We value energetic leaders who thrive in fast-paced environments, are passionate about hospitality, and are committed to delivering top-tier guest services. This paid position offers an exciting opportunity to grow within a welcoming team dedicated to excellence in hospitality management.

Pay:

From $18.00 per hour

Benefits:

Employee discount

Work Location:

In person