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Front Office Manager
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TownePlace Suites Urbandale
Urbandale, IA (In Person)
Full-Time
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Job Description
Front Office Manager TownePlace Suites Urbandale Urbandale, IA Job Details Full-time 11 hours ago Benefits Travel reimbursement Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Property management tools Coaching Managing hospitality teams Team development Supervising experience Front desk Office management Team motivation (leadership skill) Team building Full Job Description TownePlace Suites by Marriott - Urbandale, Iowa TownePlace Suites Urbandale is seeking an enthusiastic and service-driven Front Office Manager to lead our front desk team and ensure every guest receives an exceptional experience from arrival to departure. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, enjoys developing team members, and is passionate about delivering outstanding guest service. What You'll Do Lead and supervise all front office operations, including guest check-in, check-out, reservations, and guest relations. Recruit, train, coach, and develop front desk associates. Ensure compliance with Marriott brand standards and company policies. Resolve guest concerns promptly and professionally. Monitor guest satisfaction scores and implement improvement initiatives. Create and manage front desk schedules to ensure appropriate staffing levels. Coordinate closely with Housekeeping, Maintenance, and Sales to provide a seamless guest experience. Assist with revenue management efforts through inventory control, upselling, and rate awareness. Oversee cash handling, billing accuracy, and front office reporting. Serve as Manager on Duty as needed. Qualifications Minimum of 2 years of hotel front office supervisory or management experience. Marriott experience preferred. Strong leadership, communication, and problem-solving skills. Ability to motivate, coach, and develop a high-performing team. Experience with hotel property management systems. Flexible schedule, including evenings, weekends, and holidays as needed. Passion for hospitality and guest service excellence. Benefits Competitive salary Performance bonus opportunity Medical, dental, and vision insurance 401(k) with company match Paid time off Marriott travel discounts