Care Coordinator / Office Manager

Care Coordinator / Office Manager HomeWell Care Services ID288 Boise, ID Job Details Full-time 1 day ago Benefits Paid time off Qualifications Customer relationship building Recruitment process management Operations management Phone communication Staff scheduling Mid-level Client relationship development Administrative experience Community outreach Social media content creation Recruiting Facebook Office management Appointment scheduling Care coordination Home health agency experience Communication skills Stakeholder relationship building Client interaction via phone calls

Full Job Description Benefits:

Bonus based on performance Competitive salary Paid time off Job Summary HomeWell Care Services is hiring a full-time Care Coordinator / Office Manager to help run and grow our home care agency. This is a hands-on, in-office role where you'll manage calls, scheduling, and day-to-day operations while helping us bring on new clients and caregivers. You will be the first point of contact for families, caregivers, and referral partners. This role can be fast-paced at times and requires someone who follows through, communicates clearly, and takes ownership of outcomes. This is not a passive administrative role. We are looking for someone who keeps commitments, stays organized, and helps move the business forward every day. Responsibilities Client & Lead Management Answer incoming calls and respond to inquiries from families and referral sources Follow up on all leads (A Place for Mom, Caring.com, website, etc.) in a timely and consistent manner Schedule in-home assessments with the care manager Build trust with prospective clients through clear, responsive communication Scheduling & Operations Build and maintain caregiver schedules Fill open shifts and respond quickly to call-outs Coordinate start of care for new clients Keep operations running smoothly and ensure nothing falls through the cracks Caregiver Recruiting Support Assist with recruiting efforts (screening applicants, scheduling interviews) Maintain communication with caregiver applicants throughout the hiring process Help ensure we have the right caregivers in place to support our clients Social Media & Marketing Support Post and manage basic social media content (Facebook, Google, etc.) Support local marketing efforts and community outreach coordination What Success Looks Like Leads are contacted quickly and consistently followed up with Assessments are scheduled each week and opportunities are not missed Caregiver schedules are filled with minimal gaps Clients and caregivers feel informed, supported, and connected What We're Looking For Prior experience in home care or healthcare (required) Strong communication skills (phone, text, email) Highly organized and able to manage multiple priorities Someone who follows through and does what they say they will do A self-starter who takes ownership instead of waiting for direction Someone who communicates early when issues come up A natural relationship-builder who connects well with clients and caregivers This role is a great fit if you: Take ownership of your work and look for solutions, not problems Follow through on commitments and hold yourself accountable Communicate early when something isn't going as planned Stay organized and focused even when things get busy Build real connections with the people you work with This role is NOT a fit if you: Need constant direction to stay on track Let tasks or follow-ups fall through the cracks Avoid difficult conversations or fast decision-making Prefer a slower-paced or task-only role Schedule Full-time, 40 hours per week In-office role Compensation Competitive hourly pay based on experience Performance-based bonus tied to: Assessments scheduled Weekly hours of care added Overall company growth Why Join HomeWell We are a locally owned and operated home care agency focused on building real relationships with our clients and caregivers. Our approach goes beyond basic care—we prioritize engagement, communication, and consistency. You'll be part of a small, growing team where your work directly impacts both the success of the business and the families we serve. Apply Today To apply, please include a brief note about your experience in home care and why this role interests you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.