Office Administrator

We are seeking a responsible Office Administrator to assist our professional staff with our day-to-day operations on a full-time basis. The Office Administrator will coordinate office activities and operations while providing clerical and administrative support to funeral directors, management, and the home office. The Administrator should be highly organized, a problem-solver, and able to multitask with ease. Ultimately, a successful Administrator will be able to ensure our office procedures run smoothly. Responsibilities Manage phone calls and correspondence (email, letters, packages, etc.) Serves as first point of contact, greeting people entering the funeral home as well as answering phones in a professional manner, assisting callers with questions or directing to appropriate staff Maintains confidentiality and professionalism both in and outside of the workplace. Pay monthly bills in a timely manner and with a high level of accuracy Receives and records customer payments, obtaining information for Form 8300 when necessary Soft collections, payment follow up Able to support and resolve issues professionally Prepare and post payments Monitors outstanding balances, sending invoices and collection letters in coordination with Funeral Director and other staff. Reports updates to management. Input data for death certificates with a high level of accuracy Prepare funeral service materials Provide management with timely reports and support Maintain processes in compliance with company policies and procedures Notary or acquire a license. Verify that all time is entered correctly in the payroll system Assists employees with payroll system, including recording time and onboarding Order office stationery and supplies Requirements Proven experience as an Administrator, Administrative Assistant or relevant role Knowledge of Bookkeeping/Accounting Familiarity with office procedures and policies Proficient using Microsoft Suite; ability and willingness to be trained on new software Strong organizational and time-management abilities Good written and oral communication skills Problem-solving attitude with an eye for detail Experience with cash handling or payment processing High school diploma Pinnacle Funerals is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pinnacle Funerals is a Drug-Free Workplace.

Job Type:

Full-time Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person