Office Operations Manager

Office Operations Manager Experience Champaign-Urbana Champaign, IL Job Details Full-time 1 day ago Benefits Dental insurance 401(k) Paid time off Employee assistance program Career development plan Retirement plan Qualifications Vendor relationship building Customer communication Teamwork Volunteer management Executive administrative support Driver's License Attention to detail Managing projects Productivity software Community relationship building Associate's degree Full Job Description Position Summary Experience Champaign-Urbana (ECU) is seeking a highly organized, detail-oriented Office Operations Manager to oversee the daily administrative and operational functions of the organization. This position plays a key role in supporting staff, coordinating office operations, assisting with financial and human resource processes, supporting board governance, and helping ensure a positive and efficient workplace environment. The Office Operations Manager reports directly to the President, CEO & Foundation Executive Director and serves as an important member of the ECU team in advancing our mission to promote a welcoming destination experience that strengthens economic opportunity and enhances the lives of residents. Key Responsibilities Office & Administrative Operations Manage day-to-day office operations and administrative systems. Coordinate office supplies, equipment, technology support, and facility needs. Maintain organizational files, records, policies, and procedures. Process incoming and outgoing mail and general correspondence. Board & Executive Support Coordinate Board of Directors meetings, including scheduling, meeting materials, and logistics. Provide administrative support to the President, CEO & Foundation Executive Director. Assist with preparation of reports, correspondence, and organizational documentation. Financial Administration Support accounts payable and accounts receivable processes with Finance Manager. Process invoices, payments, and financial documentation. Assist with tracking budgets, vendor relationships, and financial records. Human Resources & Staff Support Maintain personnel records and paid time off tracking. Assist with employee benefits administration and onboarding activities. Coordinate staff training, professional development, and office-wide communications. Visitor Services & Community Engagement Supervise the Visitor Experience Coordinator. Support operations of the Welcome Centers. Assist with visitor inquiries and customer service initiatives. Coordinate volunteer scheduling and support for major events and programs. Event & Project Support Provide logistical and administrative support for ECU events, meetings, and special projects. Assist staff with event preparation, materials distribution, and community outreach efforts. Qualifications Associate's degree required; bachelor's degree preferred. Three or more years of office management, administrative, operations, or related experience. Strong organizational and project management skills. Excellent written and verbal communication skills. Proficiency with Microsoft Office and common business software. Ability to manage multiple priorities with attention to detail. Positive, collaborative, and customer-focused attitude. Work Environment Full-time position based in Champaign, Illinois. Occasional evening and weekend work may be required. Ability to lift up to 30 pounds and assist with event materials when needed. Valid driver's license and reliable transportation required. Why Join ECU? At Experience Champaign-Urbana, we believe in: Spark

• We are tenacious and spirited in our pursuit of impact. Illumination
• We shine an optimistic light on all of our communities. Brilliance
• We bring joy and an innovative mindset to all our work.

Join a team dedicated to strengthening our community through tourism, events, culture, storytelling, and economic opportunity.

Benefits:

401(k) Dental insurance Employee assistance program Retirement plan

Work Location:

In person