Front Office Manager

Front Office Manager Achieve Orthopedic Rehab Institute Willowbrook, IL Job Details Part-time | Full-time $19 - $26 an hour 5 hours ago Benefits Free parking Health savings account Disability insurance Health insurance Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Google Sheets Google Docs Google Drive HIPAA compliance HIPAA Medical scheduling Administrative experience High school diploma or GED Clerical experience Clinical confidentiality policies

Gmail Full Job Description Front Office Manager Location:

6300 Kingery Hwy, Suite 204,

Willowbrook, IL Job Type:

Full-Time or Part-Time (On-Site/In-Person)

Pay:

$19.00-$26.00 per hour, based on experience About Achieve Orthopedic Sports Institute Achieve Orthopedic Sports Institute is a specialized physical therapy and sports medicine facility focused on orthopedic injury rehabilitation, injury prevention, performance enhancement, medical management of athletes, and community outreach. We are seeking a motivated, organized, and personable Front Office Manager to join our team. This role serves as the first point of contact for patients, families, visitors, and referral sources. The ideal candidate is welcoming, detail-oriented, professional, and able to effectively manage multiple responsibilities in a fast-paced healthcare environment. The Front Office Manager works closely with the Clinic Director and Billing Director and plays a vital role in creating an exceptional patient experience. Opportunities for professional growth, advancement, and involvement in special projects are available for interested team members. Essential Duties and ResponsibilitiesPatient Experience & Customer Service Greet patients and visitors in a prompt, courteous, professional, and welcoming manner. Provide exceptional customer service and create a positive clinic experience. Handle challenging patient or parent interactions professionally and effectively. Answer and direct incoming phone calls and messages. Administrative Responsibilities Maintain a clean, organized, and professional front desk and lobby area. Verify insurance benefits and patient demographic information. Schedule, confirm, modify, and manage patient appointments. Prepare and maintain patient records and documentation. Scan, upload, fax, and manage patient-related documents within the electronic medical record system. Communicate with physician offices, insurance companies, patients, and clinic staff as needed. Collect patient payments, including co-pays, deductibles, and durable medical equipment payments. Assist with clinic reporting, administrative projects, and daily office operations. Team Support Collaborate closely with therapists, administrative staff, and leadership. Assist in supervising and delegating tasks to part-time clinical technicians when appropriate. Follow established front office procedures and protocols to support clinic efficiency. Promote a positive, health-focused clinic culture and environment. Community Engagement Participate in occasional off-site events, including community outreach programs, injury screenings, volunteer opportunities, and marketing events. QualificationsRequired High school diploma or equivalent. Previous administrative, customer service, or clerical experience. Strong interpersonal, organizational, and communication skills. Ability to multitask and manage time effectively in a busy environment. Proficiency with Google Workspace (Gmail, Google Drive, Google Docs, and Sheets), email, and Microsoft Excel. Commitment to maintaining patient confidentiality and HIPAA compliance. Preferred 3-5 years of administrative or clerical experience, preferably in a healthcare or medical office setting. Interest in health, fitness, sports medicine, or athletics. Experience working with electronic medical records (EMR) systems and verifying insurance. Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Ability to sit for extended periods of time. Frequent use of computers, keyboards, phones, and other office equipment. Ability to bend, stoop, and occasionally lift up to 30 pounds. Adequate vision and hearing to perform essential job functions. Benefits Health Insurance Dental Insurance Vision Insurance Health Savings Account (HSA) Life Insurance Disability Insurance Paid Time Off (PTO) Schedule Monday-Friday (2 evenings required) Flexibility with scheduling preferred Occasional evenings or weekends for special events To learn more about our organization, visit www.achieveorthosports.com.

Pay:

$19.00 - $26.00 per hour

Benefits:

Dental insurance Employee discount Free parking Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to

Relocate:

Willowbrook, IL 60527: Relocate before starting work (Required)

Work Location:

In person