CSR/Office Manager - P&C Insurance

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S. At the core of Superior's approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency's unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform. Superior Insurance Partners is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.

Job Description:

We are seeking a motivated and detail-oriented Office Manager/Customer Service Representative (CSR) to join our growing team in Woodridge, IL. This role is ideal for someone who thrives in a collaborative environment and enjoys supporting both clients and internal teams. You will play a key role in daily office operations while contributing to a positive customer experience.

Responsibilities:

Manage front desk operations and serve as the first point of contact for clients Process customer payments accurately and efficiently Assist walk-in and call-in customers with inquiries and service needs Provide accurate, timely, and complete information using appropriate systems and tools Support producers and service team with administrative tasks as needed

What Success Looks Like:

Deliver reliable results and follow through on tasks Adapt quickly to changing priorities in a fast-paced environment Collaborate effectively with team members across departments Demonstrate a strong willingness to learn and grow within the insurance industry

Qualifications:

High school diploma with some office or administrative experience Strong technical aptitude and comfort learning new systems Proficiency in Microsoft Office (Word, Excel, Outlook) Prior insurance experience is a plus Interest in obtaining a Personal Lines CSR license