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Front Office Manager - Courtyard by Marriott
Job
Courtyard by Marriott Bloomington
Bloomington, IN (In Person)
Full-Time
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Job Description
Front Office Manager - Courtyard by Marriott Courtyard by Marriott Bloomington - 3.5 Bloomington, IN Job Details Full-time 8 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Retirement plan Qualifications Hospitality Customer service Front desk Leadership Hotel experience Full Job Description Job Description What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. What we are looking for High work ethic, self-initiative, independent judgment May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Someone who enjoys working as and being part of a team that provides great experiences for our Guests!