Office Manager - Hospice & Home Care - FT

A brief summary of what's ahead

Location:

Hospice & HomeCare of Reno County Full Time Equivalent (FTE): 1 Job position summary:

GENERAL SUMMARY

Manages, plans and directs the agency office, operational and fiscal activities in. Plans and develops systems and procedures to achieve cost effective, customer directed clerical services to our patients and staff, as well as compliant, accurate and timely billing to our payors. Monitors the status of Accounts Receivable both by individual biller and on a cumulative basis. Oversees the supply requisition process and assists with managing inventory. Assigns and monitors all clerical functions within the billing process. Supervises clerical staff in accordance with agency policy and procedures. Provides administrative and secretarial support for Hospice and Homecare program administration. Maintains computer functionality for agency staff. Ensures compliance with regulations and policies and procedures necessary to meet all accrediting regulations. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The benefits have never been more rewarding. Here are a few things we offer: Paid Parental Leave Tuition reimbursement Paid time off Holiday premium pay Shift and weekend differential pay 401k with a 6% employer match Medical, Dental, and Vision coverage Employee assistance program Here is a look at the full job description: Office Manager - Hospice & Home Care - FT

ESSENTIAL FUNCTIONS

Supervises staff in a manner that role models and promotes effective communication, professional relationships and staff accountability. Maintains professional, regulatory and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks Provides input and performs maintenance of the Revenue Cycle Management System, Electronic Health Record and various software programs regarding billing, insurance verification and authorization, and data submission as required by regulation and various pay sources. Maintains charge master ensuring that all services are billed for the correct amounts, in the proper increments of time and using the appropriate billing codes Assumes accountability for identifying problems and issues, generating and supporting solutions and anticipating effects of a decision. Maintains knowledge of federal, state and private regulations for coding, reimbursement and data collection and reporting as required by Center for Medicare and Medicaid Services (CMS), and other regulatory organizations and payers and ensures staff are compliant with the regulations. Maintains knowledge of various payers eligibility and benefit process and access to information and ensures staff are complaint with the processes. Maintains knowledge of various payers pre-certification, certification, initial and ongoing authorizations for the agency programs and ensures staff are compliant with the processes. Ensures the timely and accurate billing and processing of accounts receivable as well as prompt follow up of accounts while maintaining an acceptable level of days in receivable. Ensures completion of billing and regulatory compliance audits and reports. Facilitates data mining for the agency system through various sources. Ensures optimal allocation of staff to workload ratios to meet budgetary goals/objectives Completes timely and accurate documentation as per agency policy. Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).

MINIMUM KNOWLEDGE AND SKILLS REQUIRED

Qualified candidates should possess excellent writing and computer skills (Microsoft Office Word, PowerPoint and Excel) and database management skills. Excellent math and reasoning skills

PREFERRED KNOWLEDGE AND SKILLS REQUIRED

Associates degree in Business or Medical office Five (5) years medical office experience in a supervisory role Billing or coding experience in the hospice or home care setting

REQUIRED BEHAVIORAL SKILLS

Integrity:

A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.

Compassion:

A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.

Accountability:

Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.

Respect:

Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation.

Excellence:

Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making. Proven ability to think strategically but also must be able to lead day-to-day tactical processes. Demonstrated ability to manage and provide coaching and leadership on complex projects. Must be able to lead and/or facilitate process improvement.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

N/A

PREFERRED EDUCATION AND EXPERIENCE

N/A

REQUIRED LICENSE/REGISTRATION/CERTIFICATION

N/A

PREFERRED LICENSE/REGISTRATION/CERTIFICATION

N/A We provide equal employment opportunities Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind. We participate in E-Verify We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9. Our family, caring for yours. At Hutchinson Regional Healthcare System, the mission, vision, and values guide every action and decision. HRHS is committed to providing high-quality, compassionate care that supports the health and well-being of our community. More than a hospital, HRHS is a system of affiliate organizations working together with a common mission, vision, and values to serve a community of more than 65,000 residents in Reno County and surrounding communities with excellence and fulfilling a key responsibility as the largest employer in the area. We are committed to supporting the overall well-being of our team members and their families. Our comprehensive Total Rewards Program is designed to enhance your life and career. Some of the benefits we proudly offer are: Paid Parental Leave Tuition reimbursement Paid time off Holiday premium pay Shift and weekend differential pay 401k with a 6% employer match Medical, Dental, and Vision coverage Employee assistance program We are committed to providing an accessible and inclusive application experience for all candidates. If you need assistance completing your application, require a reasonable accommodation, or have questions about the process, please contact Human Resources at 620-665-2032. Our team is happy to help ensure you have the support you need to apply successfully. We provide equal employment opportunities and participate in E-Verify.