MOTOR VEHICLE OFFICE MANAGER A

This position is located at the Office of Motor Vehicles in St. Tammany Parish The Motor Vehicle Office Manager A oversees the daily operations of a smaller field office, ensuring efficient, accurate, and compliant delivery of motor vehicle services, including licensing, identification, registration, titling, and reinstatement. The manager provides leadership to office staff, implements policies, and ensures adherence to state and federal regulations. This role is also responsible for staff training, resource coordination, and maintaining effective communication with the public, partner agencies, and other stakeholders to support a professional and customer-focused environment. Possession of a high school diploma or equivalent plus five years of experience or training in any field.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will substitute for one year of the general experience. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience.

NECESSARY SPECIAL REQUIREMENT

May be required to possess a current Louisiana driver's license at the time of appointment. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

Manages daily operations of a small Motor Vehicle field office, providing services related to driver's licenses, identification cards, vehicle titling, registration, and reinstatements. Supervises office staff, including assigning work, approving leave, conducting performance evaluations, and handling personnel matters. Ensures security of the facility, bank deposits, and all agency property during opening and closing procedures. Monitors transaction accuracy and workflow, conducts random audits, manages customer flow, and resolves complex documentation issues. Prepares and submits required operational reports, including production statistics, inventory, inspection sticker sales, and supply tracking. Oversees daily financial activities, including verifying reports, balancing funds, and ensuring proper deposit procedures. Handles customer inquiries and complaints through written and verbal communication, ensuring timely and professional resolution. Recruits, interviews, trains, and counsels employees, maintaining time and attendance records and recommending disciplinary actions when needed. Reviews and processes applications for driver's licenses, vehicle registrations, titles, reinstatements, and administers required testing, including road tests. Maintains office resources by ordering supplies, verifying shipments, coordinating equipment repairs, and ensuring operational readiness.

Position-Specific Details:

Appointment Type:

This vacancy will be filled by promotion of a current permanent status DPS-Office of Motor Vehicles employee.

Career Progression:

This position does not participate in a Career Progression Group.

Work Schedule:

Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation:

The salary offered will be determined based on qualifications and experience.

Location:

This position is located at the Office of Motor Vehicles in St. Tammany Parish, LA. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

To apply for this vacancy, click on the "Apply" link and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. • Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Latedra Drummond Human Resources Analyst P.O. Box 66614, Baton Rouge, LA 70896

Email:

DPSEmployeeAdministration@la.gov