Front Office Manager

Front Office Manager Andover, MA Job Details Full-time From $24 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Bilingual Record keeping Customer relationship building Operations management Multilingual Phone communication Night audit Managing hospitality teams Mid-level Team management Hotel customer satisfaction operations Multi-line phone systems Communication skills Balancing end-of-day transactions Customer complaint resolution Client interaction via phone calls Full Job Description Job Summary We are seeking an energetic and detail-oriented Front Office Manager to lead our guest services team in delivering exceptional hospitality experiences. In this pivotal role, you will oversee daily front desk operations, ensure seamless guest check-in and check-out processes, and maintain a welcoming atmosphere for all visitors. Your leadership will drive customer satisfaction, uphold hotel standards, and foster a positive environment that encourages teamwork and excellence. If you thrive in a fast-paced setting and have a passion for hospitality management, this is your opportunity to make a meaningful impact in a dynamic resort or hotel environment. Duties Supervise front desk staff to deliver outstanding guest services with professionalism and warmth Manage guest check-in and check-out procedures efficiently while ensuring accuracy and compliance with hotel policies Handle guest inquiries, complaints, and special requests promptly to ensure maximum satisfaction Oversee the use of multi-line phone systems, maintaining excellent phone etiquette and clear communication at all times Coordinate night audit activities to reconcile daily financial transactions and ensure smooth overnight operations Maintain accurate records of reservations, guest profiles, and billing information Foster guest relations by creating a welcoming atmosphere, promoting repeat business, and encouraging positive reviews Qualifications Proven experience in hotel management or front desk operations within the hospitality industry Strong knowledge of hotel management systems and multi-line phone systems Excellent customer service skills with the ability to handle challenging situations gracefully Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively Experience with night audit procedures and guest relations management Exceptional communication skills, including phone etiquette and interpersonal interactions Ability to lead a team, multitask efficiently, and maintain composure under pressure Join us in delivering memorable experiences by leading our front office team with enthusiasm and professionalism. Your dedication will help create a welcoming environment where every guest feels valued and cared for!

Pay:

From $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person