Job Description
Front Office Manager Lenox, MA 01240 From $49,000 a year - Full-time From $49,000 a year -
Full-time Job Title:
Front Office Manager Location:
Lenox, MA Hotel Name:
Yankee Inn Position Summary We are seeking an experienced, hands-on Front Office Manager to lead all front desk and guest services operations at the Yankee Inn. This role is primarily focused on managing day-to-day front office activities, directly supervising front office personnel, and ensuring the proper completion of all front desk duties. The position reports directly to ownership, with support from a global Director of Sales and Revenue Manager for broader sales, marketing, revenue management, and rate strategy. Key Responsibilities Directly supervise, hire, train, coach, evaluate, and performance-manage all front desk staff, ensuring high standards of service and implementation of hotel policies and house rules. Manage the front desk staffing schedule, including labor budgeting and appropriate coverage across all shifts. Oversee all front office operations, including reservations, guest check-in/check-out, room assignments, guest services, payments/billing, and administrative tasks. Operate and maintain all aspects of the Property Management System (MEWS), including report generation, simple configuration changes, and accurate room status and guest request updates. Monitor and enforce cash-handling, credit, and billing policies and procedures. Resolve guest problems and complaints quickly, efficiently, and courteously while maintaining positive guest relations. Serve as Manager on Duty (MOD) as needed, which includes covering shifts during call-outs, evenings, nights, weekends, and especially during high season when weekend work is required. Maintain strong working relationships and communicate effectively with all hotel departments regarding daily operations and interdepartmental coordination (e.g., with housekeeping and maintenance). Conduct regularly scheduled meetings with front office personnel to ensure staff remain attentive, friendly, helpful, and courteous to guests, managers, and colleagues. Review front office log books, guest feedback, and performance metrics. Support group and event coordination within MEWS, including room blocks, wedding blocks, corporate groups, and special requests (in collaboration with the global Director of Sales). Monitor front office procedures, inventory, occupancy, and daily operations to support efficiency while identifying opportunities for improvement. Ensure full compliance with hotel policies and standards, health and safety regulations, and security protocols. Perform other duties as requested by ownership. Qualifications and Requirements Minimum of 1-2 years of hotel front desk supervisory experience (Front Office Manager, Assistant Front Office Manager, or similar in limited-service hotels preferred); additional progressive front office experience is a plus. Strong proficiency working within Property Management Systems. Excellent communication, problem-solving, organizational, and multitasking skills. Ability to speak, read, write, and understand English fluently (primary workplace language); must be able to effectively communicate with hotel guests. Flexibility to work varied shifts, including nights, weekends, and high-season coverage as required. Working from home is not an option or applicable. Minimum of 40 hours per week on property. High school diploma or equivalent required; two-year college degree or coursework in Hospitality Management preferred. Computer skills and general knowledge of hotel operations. What We Offer Competitive salary (exempt/salaried position) based on experience Company sponsored health insurance plan options, 401k with company match, PTO, and performance incentives. Opportunity to lead a key department in a supportive, family-oriented hotel environment with clear reporting structure and growth potential. If you are a service-oriented leader passionate about front office excellence, guest satisfaction, and team development in a limited-service hotel, we encourage you to apply! Job Type:
Full-time Pay:
From $49,000.00 per year Benefits:
401(k) matching Dental insurance Health insurance Paid time off Retirement plan Education:
High school or equivalent (Preferred) Experience:
Hotel experience: 2 years (Preferred) Work Location:
In person
