Front Office Manager

Front Office Manager Hampton Inn & Suites West Yarmouth, MA Lead the Guest Experience from the First Hello The Darling Group, operator of Darling Hospitality, is a fourth-generation, family-owned company with a hospitality legacy dating back to 1929. That history means stability, care, and a genuine appreciation for the team members who create welcoming experiences every day. At the Hampton Inn & Suites in West Yarmouth, our Front Office Manager plays a critical role in shaping the guest experience from arrival to departure. This is a hands-on leadership position where your ability to lead, support, and elevate your team directly impacts guest satisfaction and hotel success. Why Youll Love Working Here We know leadership in hospitality takes energy, consistency, and a strong commitment to both guests and team members and we value that. As a Front Office Manager, youll enjoy: Flexible scheduling to support worklife balance Performance bonuses that recognize reliability and service excellence Referral bonuses up to $350, bring great people, earn extra income Paid career development training & certifications Paid sick time after 90 days Paid compassion leave Eligibility to earn paid vacation time after one year of employment 401(k) with company match after one year Travel perks with discounted Hilton hotel stays Team member appreciation events throughout the year About the Role The Front Office Manager sets the tone for the entire guest experience. Youll lead the front desk team, ensure smooth daily operations, and create an environment where both guests and team members feel supported and valued.

Responsibilities include:

Leading and managing daily front desk operations to ensure exceptional guest service Responding to guest feedback, reviews, and concerns in a timely and professional manner Hiring, training, coaching, and developing Guest Service Representatives and team leads Creating and managing team schedules based on business needs Supporting shift coverage as needed Ensuring team accountability to company and brand standards Overseeing front desk policies, procedures, and operational flow Managing inventory of front office supplies Communicating effectively across departments to ensure seamless operations Conducting team meetings and supporting ongoing training initiatives Supporting revenue, sales efforts, and operational improvements as you grow in the role What Were Looking For Strong leadership and communication skills A passion for guest service and problem resolution Ability to multitask and stay organized in a fast-paced environment Experience supervising or leading a team preferred Flexibility to adapt and support operational needs, including weekends and holidays Ability to coach, develop, and hold team members accountable Basic understanding of hotel operations, systems, and revenue concepts preferred Why Darling Hospitality? Because the guest experience starts the moment they walk through the door and the Front Office Manager leads that experience. We value leaders who support their teams, take pride in their work, and create an environment where service excellence comes naturally. If youre ready to lead, grow, and make a meaningful impact, wed love to meet you. Apply today and help create exceptional guest experiences from the very first interaction.

Brand:

Hampton Inn & Suites Address:

99 MA-28 West Yarmouth, MA - 02673

Property Description:

Hampton Inn & Suites Cape Cod Property Number:

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