Manager
- Office Administration Goodwill Industries of the Chesapeake, Inc. 43,492.8
- 56,540.64 United States, Maryland, Baltimore Jun 18, 2026 Manager
- Office Administration About the Role Goodwill Industries of the Chesapeake is seeking an experienced and highly organized Office Administration Manager to support operations at The Excel Center, our adult high school program.
This role is responsible for coordinating office operations, supporting student enrollment and engagement, and ensuring efficient day-to-day administrative functions. The Office Administration Manager plays a critical role in creating a welcoming, organized, and student-focused environment while supporting staff and operational needs. Key Responsibilities Manage on-site student enrollment, including intake documentation, troubleshooting, and decision-making aligned with The Excel Center model
Coordinate and lead new student orientations in partnership with the Registrar/Data Manager
Collaborate with the Registrar to support workflow and data accuracy
Serve as a liaison between students, families, staff, and community partners
Partner with Marketing and Admissions teams to support recruitment and outreach efforts
Maintain accurate and up-to-date student records in PowerSchool
Support student and staff scheduling processes
Oversee student reception operations, including onboarding, mentoring, and training
Coordinate campus tours and community engagement activities
Identify vendors, evaluate services and costs, and make recommendations
Maintain records and ensure proper documentation and compliance
Greet visitors, manage front desk operations, and handle incoming calls
Manage voicemail and respond to inquiries in a timely manner
Coordinate internal work orders (security, maintenance, housekeeping)
Coordinate travel arrangements and assist with event planning
Order and manage office supplies, equipment, and inventory
Distribute mail and school purchases to appropriate staff
Maintain staff directory and center calendar
Create internal event flyers and assist with school communications
Track expenses and maintain reports using Excel
Support cultural events, student activities, and engagement initiatives
Supervise Drop-In Center staff and ensure proper staffing and operations
Perform additional administrative and operational duties as assigned
Qualifications Education & Experience High School diploma required
3-5 years of office management or administrative leadership experience required
Bachelor's degree or Certified Office Manager designation preferred Preferred Bilingual Spanish skills strongly desired
Key Skills & Competencies Strong customer service mindset with a professional, "can-do" attitude
Excellent organizational and multitasking skills in a fast-paced environment
Ability to prioritize tasks and adapt to changing needs
Strong communication skills (written and verbal)
High level of professionalism, discretion, and empathy
Ability to analyze information and make sound decisions
Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems
Ability to build positive relationships with diverse populations
Supervisory Responsibilities Direct supervision of Drop-In Center staff
Physical Requirements Medium physical activity (lifting up to 50 pounds occasionally)
Regular standing, walking, and movement throughout the day
Frequent use of hands, communication, and computer systems
Work Environment Office-based school environment with minimal exposure to external conditions
Quiet, professional setting focused on student success
Why Join Goodwill? At Goodwill Industries of the Chesapeake, we are committed to empowering individuals through education, workforce development, and community support. The Excel Center offers adults the opportunity to earn a high school diploma-and this role plays a key part in that mission. What Makes You a Great Fit If you thrive in a fast-paced environment, enjoy working with students and the community, and take pride in creating organized, welcoming spaces-this role is for you. ?? Learn more about benefits and careers: https://goodwillches.org/about-us/goodwill-careers/ EOE, including Disability/Vets
