Front Office Manager

Front Office Manager OTH Hotels Resorts Pikesville, MD Job Details Full-time 11 hours ago Qualifications Customer communication Staff supervision Team supervision Managing teams in a customer support role Managing hospitality teams Office management Full Job Description Where Hospitality Becomes Unscripted Job Summary At OTH Hotels Resorts, we believe that genuine hospitality doesn't follow a script—it's built on connection, anticipation, and creating moments that matter. As our Front Office Manager, you are a problem-solver and a mentor who ensures every guest's arrival, stay, and departure is seamless and memorable. You will be leading a dynamic team that sets the tone for exceptional service from the very first welcome. Key Responsibilities Oversees daily front desk and guest services operations, ensuring smooth and efficient workflows. Lead and support front desk supervisors, agents, and guest service associates, fostering a culture of warmth, professionalism, and accountability. Maintain high service standards by modeling exemplary guest interaction, resolving issues promptly, and ensuring guest satisfaction at all times. Collaborate with other departments—including housekeeping, engineering, and food & beverage—to ensure coordinated service delivery. Monitor daily arrivals, departures, VIP requests, and special events to ensure readiness and personalized guest experiences. Manage labor costs, scheduling, and payroll tracking for the front office team. Support training, onboarding, and ongoing development of team members, emphasizing brand standards and service excellence. Oversee cash handling, credit transactions, and accurate posting of guest charges in accordance with company policy. Ensure adherence to safety, security, and emergency procedures for guests and team members. Who You Are A guest-focused leader who thrives in fast-paced, service-driven environments. An excellent communicator with strong interpersonal skills and a knack for diffusing challenges with grace and professionalism. Detail-oriented and organized, with the ability to manage multiple priorities while keeping a positive team atmosphere. Experienced in hotel front office operations, including reservations, guest check-in/check-out, and problem resolution. Skilled in training, coaching, and developing team members for growth and advancement. Proficient in property management systems (PMS), Microsoft Office applications, and basic accounting procedures. Minimum 4 years of front office experience, with at least 3 years in a supervisory or management role required. What Makes Us Different Unscripted Hospitality means we see every check-in as the start of a story, every conversation as an opportunity, and every departure as a chance to leave a lasting impression. As Front Office Manager, you help lead a team that transforms standard transactions into memorable guest moments. Join Us If you're ready to combine leadership, service, and teamwork in a role that puts you at the heart of the guest experience—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.