Business Office Coordinator

Make a Difference Every Day in a Mission-Driven Healthcare Organization Full-time, 36 hours per week Are you an organized, detail-oriented professional with experience in billing, accounting, or healthcare business operations? Join Maine Veterans' Homes and be part of a team dedicated to serving those who have served our country. As the Business Office Coordinator at MVH - Caribou, you will play an essential role in supporting the financial and administrative operations of our community. This position ensures accurate billing, regulatory compliance, and exceptional service to our residents and their families while partnering with leadership and staff to support daily operations. At Maine Veterans' Homes, you'll find more than a job — you'll become part of a caring team committed to providing exceptional services to Veterans, their families, and our community. Why You'll Love Working at Maine Veterans' Homes We value our employees and offer a comprehensive benefits package designed to support your health, financial security, and work-life balance, including: MainePERS Pension Plan — for your long-term security 403(b) plan with employer match Generous Paid Time Off Comprehensive Health, Dental & Vision Insurance Tuition Reimbursement Supportive, Mission-Driven Team Environment Professional development and continuing education opportunities Position Summary The Business Office Coordinator is responsible for overseeing the financial and administrative functions of MVH - Caribou. This role manages resident billing processes, supports accounts receivable and payable activities, assists with payroll administration, and serves as a resource for residents and families regarding financial questions and concerns. Key Responsibilities Manage resident billing processes, including Medicare, MaineCare (Medicaid), private pay, and third-party insurance accounts Ensure accurate and timely claim submissions and follow up on denials, unpaid claims, and outstanding balances Maintain resident trust accounts in compliance with applicable state and federal regulations Monitor accounts receivable and assist with collection efforts while maintaining professionalism, confidentiality, and sensitivity Support payroll processing and maintain employee personnel records in coordination with Human Resources Serve as a knowledgeable and compassionate point of contact for residents and families regarding billing questions and financial concerns Provide clear explanations regarding charges, insurance coverage, payment options, and account information Maintain accurate records and support overall business office operations Qualifications High school diploma or equivalent required Minimum of three years of combined post-secondary education, training, and/or relevant experience with knowledge of bookkeeping, accounting practices, and data entry management Healthcare business office experience preferred, particularly in long-term care, skilled nursing, or senior living environments Strong attention to detail with excellent organizational and time-management skills Ability to communicate effectively and professionally with residents, families, employees, and external partners Commitment to maintaining confidentiality and providing compassionate customer service Join Our Team At Maine Veterans' Homes, every employee contributes to our mission of honoring and caring for Veterans. If you are looking for a rewarding opportunity where your administrative skills make a meaningful difference, we invite you to apply. Maine Veterans' Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.