Office Administrator

About Us DJW Homes is a premier home builder based in Adrian, Michigan. We take pride in constructing high-quality homes and providing an exceptional experience for our clients. As our company continues to grow, we are looking for a dedicated, long-term team member to help us maintain our high standards of organization and customer service. The Role We are seeking a highly organized and experienced Office Administrator to serve as the center of our daily operations. You will be the first point of contact for prospective home buyers and the administrative force behind our team. This is not an entry-level position; we are looking for a candidate with strong past experience who can hit the ground running. You must be a fast learner, adaptable, and eager to grow your career alongside our company.

Key ResponsibilitiesClient Communication & Front Desk First Point of Contact:

Serve as the friendly and professional voice of DJW Homes. Answer all incoming phone calls and manage the general email inbox promptly.

Lead Management:

Respond to inquiries from interested home buyers, providing accurate information and ensuring no lead falls through the cracks.

Customer Service:

Maintain a high level of professionalism and empathy when interacting with clients, vendors, and partners.

Office Operations & Scheduling Calendar Management:

Schedule and coordinate appointments, including client consultations, site walkthroughs, and internal meetings.

Administrative Support:

Handle miscellaneous office tasks, including filing, data entry, ordering supplies, and maintaining a tidy office environment.

Process Improvement:

Assist in developing better workflows to maximize efficiency as the company expands.

Operations, Compliance & Construction Support Utility Coordination:

Manage utility service requests including energy, gas, electric, water, sewer, and trash. Coordinate with the construction team to ensure utility requests are on schedule and installed in adequate time.

Construction Team Coordination:

Coordinate with the construction team and ensure clear communication between field staff and office staff for smooth operations.

Buildertrend Management:

Maintain accurate schedules and progress updates in Buildertrend.

Warranty Administration:

Facilitate warranty requests with knowledge of ANSI standards and ensure requests are completed in a timely manner.

Sales & Office Support:

Answer and log sales call information and assist other office calls when necessary.

Office & Vendor Management:

Maintain office supplies, technology systems, and vendor relationships. Assist in ensuring a clean and productive work environment.

Materials & Accounting Support:

Assist where needed in material orders and accounts receivable (AR) activities.

Qualifications Experience:

Proven experience as an Office Administrator, Administrative Assistant, or similar role is required. Experience in the real estate or construction industry is a plus.

Communication Skills:

Exceptional written and verbal communication skills. You must feel comfortable speaking with potential buyers and drafting professional emails.

Tech Savviness:

Proficiency in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace. Ability to learn new software and internal systems quickly.

Fast Learner:

You pick up new concepts quickly and don't need to be told the same thing twice.

Self-Starter:

You can identify what needs to be done during downtime without constant supervision.

Growth Mindset:

You are looking for a long-term career home, not just a job.

Pay:

$20.00 - $25.00 per hour

Work Location:

In person