Office Manager / Secretary (Part-Time, Weekends)

Ward Marina, a friendly and family-oriented marina in Charlevoix, Michigan is seeking a reliable, organized, and customer-focused Office Manager / Secretary to join our team. This part-time position is ideal for someone who enjoys a relaxed lakeside environment, values great customer service, and is looking for flexible weekend-heavy hours during boating season. In this role, you'll be the welcoming face and voice of the marina, helping ensure smooth day-to-day operations while supporting both customers and our team.

Key Responsibilities:

Greet customers and visitors in a warm, professional manner Answer phones, respond to emails, and assist with general inquiries Monitor marine radio communications (as needed) Provide information on slip rentals, marina services, and boat details Process reservations, contracts, invoices and payments Schedule Launch and haul-out appointments and coordinate with yard staff Maintain accurate customer records and perform data entry and filing Assist with billing, fee collection, and record-keeping for seasonal and transient boaters Help manage office and marina supplies Support ownership with administrative tasks such as newsletters, waiting lists, and reports Keep the office clean, organized, and welcoming

Qualifications & Requirements:

Previous office or administrative experience preferred (1+year) but we will train the right candidate Strong customer service skills with a friendly, positive attitude Excellent verbal and written communication skills Comfortable with computers, email, Microsoft Office (Word, Excel, Outlook) Ability to multitask and work independently in a fast-paced environment Dependable, detail-oriented, and able to maintain confidentiality Reliable transportation and availability for weekends and some weekdays, especially during peak season (spring through fall) Interest in boating or the marine industry is a plus Must be able to pass a standard background check

Schedule:

Part-time, approximately 15-25 hours per week, with a primary focus on weekends and some weekday flexibility depending on the season.

Compensation:

Competitive hourly wage based on experience and performance