Office Manager

Office Manager Cogent

IBS - 3.8

Commerce, MI Job Details Part-time $15 - $25 an hour 12 hours ago Qualifications Google Workspace Filing Administrative experience Office management Appointment scheduling Full Job Description Overview We are seeking a dynamic and highly organized Office Manager to lead the daily operations of our busy office environment. This vital role ensures smooth administrative workflows, maintains an efficient front desk, and supports overall office management. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills to foster a welcoming atmosphere for staff, clients, and visitors alike. Your energy and enthusiasm will help create a productive and positive workplace where everyone can thrive.

• Administrative operations ○ Scheduling, correspondence, filing, vendor coordination, supply management ○ Basic bookkeeping support
• Payroll & benefits administration ○ Process payroll and maintain records ○ Coordinate benefits enrollment, changes, and documentation ○ Liaise with providers and resolve discrepancies
• Client & field scheduling ○ Schedule and confirm client visits for field agents ○ Coordinate calendars, routing, and appointment updates ○ Communicate changes promptly to clients and staff
• Customer & client communication ○ Manage phone and email inquiries ○ Greet visitors and coordinate internal communication
• Front-line technical support ○ Diagnose common issues via phone/email (connectivity, logins, power reboots) ○ Document and escalate complex issues to technicians ○ Create and manage support tickets
• User support & documentation ○ Provide simple instructions to clients and staff ○ Maintain quick-reference guides and issue logs
• Vendor coordination & escalation ○ Interface with service vendors and IT providers ○ Document issues and escalate when beyond scope
• Operations & continuity ○ Prioritize tasks, maintain records, follow procedures ○ Support uninterrupted daily operations
• Technical platforms & systems ○ Working familiarity with basic IP Networking, Video Surveillance, Security Systems, OvrC, Uniview, UniFi, Control4, and similar systems
• Software & office tools ○ Microsoft 365 / Google Workspace ○ Email and calendar systems ○ Basic spreadsheet and document management ○ Ticket & Project Card management in FreshDesk and Trello
• Network & equipment basics ○ Restart and verify routers, switches, and Wi-Fi access points
• Security & data handling ○ Password hygiene and phishing awareness ○ Careful handling of sensitive client data (passwords, contact, payment information, etc)
• Professional communication & organization ○ Clear, patient communication ○ Strong organization, reliability, and attention to detail Join us as an Office Manager to lead our administrative team with enthusiasm!

Your dedication will help foster an organized workspace that supports our mission of delivering exceptional service. We value proactive individuals who thrive on multitasking and creating positive experiences for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your career while making a meaningful impact every day.

Pay:

$15.00 - $25.00 per hour

Work Location:

In person