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Office Manager
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Kulicamp Mechanical
Coopersville, MI (In Person)
$54,080 Salary, Full-Time
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Job Description
Position Summary:
Kulicamp Mechanical is a high-performing heating and cooling contractor dedicated to delivering exceptional service and solving problems for our customers. In this role, you will be the heartbeat of our daily operations, serving as the primary point of contact for customers, managing the scheduling board, handling critical material logistics, maintaining records of purchases, handling accounts receivable collections, and resolving billing inquiries. If you take pride in total ownership of your workspace and want to play a direct role in our growth, we'd love to have you on board.Essential Functions:
Customer Care & Dispatch:
- Act as the primary point of contact for customer inquiries via phone and email.
- Manage the daily scheduling board.
- Maintain proactive customer communication regarding service windows and updates.
- Follow up on unsold estimates and request reviews from customers.
Billing & Financial Health:
- Process invoices for completed services.
- Reconcile monthly supplier statements to ensure accuracy.
- Handle accounts receivable collections and follow up on outstanding invoices.
- Resolve customer billing inquiries and process payments accurately.
- Maintain detailed and organized records of purchases and vendor receipts.
Project Logistics & Operations:
- Coordinate permits and inspections.
- Order materials for upcoming jobs based on estimators' material lists.
- Coordinate with vendors regarding warranties, delivery, and returns.
Qualifications:
- Highschool diploma or equivalent
- Strong customer communication skills over the phone
- Proficiency with Quickbooks and ServiceTitan or similar software experience
- 1-2 years office experience
- We are a drug free workplace, all candidates will be subject to a preemployment drug screening
Compensation & Benefits:
Pay Scale:
$22.00 - $30.00 per hour, depending on experience and proficiency with software like ServiceTitan.Paid Time Off:
40 hours of paid time off.Paid Holidays:
6 paid holidays per year (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas Day).