Education Registrar/Box Office Supervisor

ORGANIZATION BACKGROUND

Stages Theatre Company (STC) is committed to the enrichment and education of children and youth in a professional theatre environment that stimulates artistic excellence and personal growth.

STATEMENT OF INCLUSION

Stages Theatre Company is dedicated to creating a space where diverse opinions, courageous dialogue, and local, national, and international community engagement is not only valued, but vital to our shared artistic and educational success. We make this pledge in the hope of curating a welcome home for all. Founded in 1984, Stages Theatre Company has grown to become one of the largest and most respected professional theatres for young audiences in the country. The company is a recognized leader and has received numerous regional and national awards for its work in the theatre arts and arts education. STC operates out of the Hopkins Center for the Arts, a 37,000 square foot multi-disciplinary art facility located on Mainstreet in the heart of downtown Hopkins. The company welcomes over 150,000 young people and their families annually through its production, education, and outreach programs.

POSITION DESCRIPTION

The Education Registrar and Box Office Supervisor plays a vital role in delivering an exceptional customer experience for both our audience members and students. This position is responsible for overseeing and executing the registration process for STC Education programs, ensuring accuracy, efficiency, and a positive experience for all participants. In addition, the role manages the day-to-day operations of the Box Office, leading a high-performing ticketing operation. A successful Registrar/Supervisor ensures seamless box office and registration processes, inspires and supports staff, and addresses customer inquiries and concerns promptly and professionally. Key areas of leadership and responsibility Direct and carry out the registration process for STC Education programs, including confirmations, refunds, cancellations, creating class rosters, and maintaining accurate student records. Serve as the primary liaison and contact person for students and families: communicate class policies, answer questions, resolve concerns, and develop positive relationships with STC families. Support the Teaching Artists and Education staff as needed to administer classes and ensure a positive experience for our students. Manage the daily operations of the Box Office including ticketing, exchanges/refunds, cash control and reporting. Process sales online, on the phone and in person for all STC programming; identify and resolve customer concerns in a timely and professional manner. Serve as a STC Tessitura Power User; develop strong knowledge of the functionality of our ticketing system and be responsible for the integrity of the database. Train, lead, and supervise Box Office employees. Lead the building of educational programs in Tessitura. Support the Director of Audience Services with building the production season in Tessitura. Provide support for group sales management and order processing. Develop and maintain the documentation and communication of Front of House procedures, Tessitura procedures, special offers, and training tools. Ideal candidates' qualifications and experience Passionate about our mission, vision, and values, with a strong desire to be an active advocate for STC in the community. Two plus years box office or sales experience. Excellent communication, customer service and relationship building skills. Solid work ethic with superior attention to detail.

Continuous improvement mindset:

values new ideas and opportunities to improve. Ability to work effectively on cross-functional teams in a shared office environment. Ability to work a flexible schedule, including weekends. Experience with ticketing systems; Tessitura experience a plus. Proficient with Microsoft Office, Word, Excel, and Outlook. 4-year degree in management, communications, or arts related field or equivalent customer service/management experience.

COMPENSATION

This is a full-time position and salary is commensurate with education and experience. Stages Theatre Company also offers a positive work environment, excellent benefits and a mission you can stand behind.

Target start date:

June 1, 2026 To apply: Please send resume, cover letter, three professional references to Susan Swenson, Managing Director at sswenson@stagestheatre.org .

Application Deadline:

May 15, 2026