Resurrection Cemetery Office Manager

Resurrection Cemetery Office Manager The Catholic Cemeteries Saint Paul, MN Job Details Full-time $55,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Staff supervision Multitasking Customer service Microsoft Office Administrative experience Driver's License Team management Task prioritization Data entry Office management Full Job Description

PURPOSE OF POSITION

The mission of the Resurrection Cemetery Office Manager is to manage and coordinate all functions related to the administrative operations of a cemetery. The Office Manager will direct the execution of administrative policies and procedures and the Cemetery Rules and Regulations and Interment Policies and Procedures as they relate to the areas of administration, recordkeeping, and financial transactions. The Office Manager schedules burials at the cemetery and manages the burial calendar. The Office Manager will provide work direction to and work closely with the Office Assistant to support efficient daily operations. The Office Manager will provide support to other departments within the cemetery and promote a caring and hospitable environment to the public. Employment in and by the Church is substantially different from secular employment. Church employees must conduct themselves in a manner, which is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals, laws of the Church or the Archdiocese, such that it can embarrass the Church or give rise to scandal. This position does not require that the employee be an active, participating Roman Catholic. It is expected that all employees will respect Catholic doctrine and religious practices. Reasonable accommodation for the religious practices of employees not of the Roman Catholic faith will similarly be provided. A summary of expectations, influences and results to be achieved: Support all the cemetery departments by coordinating tasks, information and transactions . Nurture a spirit of cooperation, pride and an affirming work environment among staff in order to accomplish the mission of The Catholic Cemeteries. Maintain cooperation, communication and coordination with all departments. Perform the tasks necessary to manage and maintain all cemetery records and administrative functions. Ensure the development of positive public relations by promoting a caring, helpful, and welcoming attitude to visitors, callers, and staff. Facilitate ongoing improvement of all functions of cemetery office operations.

ADMINISTRATION TASKS

Responsible for scheduling burials at Resurrection Cemetery with the Office Assistant. Process intake of burial first call, recording in database, scheduling, issue interment orders, coordination with Field Manager and field staff Process title updates, burial authorizations, and memorial authorizations as necessary Electronically add obituary notices into database. Answer phones for assigned cemeteries. Do correspondence, as required, to include: Genealogy information requests, Issue Title Update Affidavits, Conveyances, Sales Agreements, notification letters, and Miscellaneous correspondence Assist when other Office Manager or Assistant are absent by processing burials, answering phone calls, purchase agreements, title updates, etc. as needed. Possess an understanding of the Minnesota State Statutes regarding cemetery burial rights, in order to: Inform and explain to lot owners how laws pertain to them and their lot(s). Recommend course of action to achieve their wishes/requests. Prepare documents for title updates. Record changes in ownership. Process title change paperwork as needed for affidavits and conveyances. Coordinate, oversee & execute historical data entry into database. Processes incoming mail and deliveries. Participate in the Saturday rotation of office coverage.

CEMETERY OPERATIONS

Manage and oversee cemetery record system (paper and database) by recording sales, lot owners, burials, and title updates as well as creating/updating lot cards and managing the filing system. Perform cemetery financial transactions to include invoicing and receipting. Prepare and complete deposits on a regular basis. Manage and approve cemetery-related vendor invoices for products & services sold and others as related to position. Manage purchase agreements by being knowledgeable of sales policies, pricing, and commission schedules, by reviewing and approving, and by recording in cemetery records. Be able to represent policies and procedures related to the Cemetery Rules and Regulations and Interment Policies and Procedures of the cemetery and to respond in an appropriate manner to these questions and issues. Oversee the management, review, and approval of all memorial and installation orders, which may include ordering, receiving and issuing work orders and permits for installation. Ensure that cemetery policies are followed with respect to memorials. Manage the intake, processing, issuing, tracking, and follow-up with families regarding work orders. Perform Lead-ins for burial (requires a personal vehicle and a valid driver's license and insurance). Coordinate and manage daily operations of cemetery with Field Manager in regard to scheduling of work, including effective communication with Field Manager on a regular basis and issuing work orders to the Field Manager or field staff in a timely manner. Assist with updating the interment policies & procedures and cemetery rules & regulations. Coordinate with vendors, funeral directors and families. Provide customer service in a friendly and supportive manner. The responsibilities listed here are representative responsibilities intended to describe the general nature and level of work performed by staff members assigned to this position. It is not intended to be an exhaustive list of responsibilities and qualifications required of the position. Assigned responsibilities may change, as needs of the cemeteries change.

QUALIFICATIONS

Candidate will have five or more years of administrative experience A bachelor's degree in business administration, communications, or a related field is preferred. Maintains confidentiality and professionalism at all times Working knowledge and experience using Microsoft products and capable of learning job specific database tools with training Ability to function well in a fast-paced environment Ability to prioritize, multi-task and meet deadlines with minimal supervision Ability to work in collaboration with others and provide work direction Strong interpersonal skills Have a personal vehicle that can be used for funeral lead-ins as needed Hold and maintain an active

Driver's License and Insurance Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person