Office Manager

The Office Manager supports daily business operations by coordinating customer order processing, preparing quotes for standard component parts, managing routine procurement activities, and providing administrative support across office/facilities management as well as the sales and operations teams. This role is integral to ensuring efficient office functionality, maintaining accurate documentation, and facilitating clear, professional communication with both customers and vendors. Essential Functions & Responsibilities

• Receives and processes customer orders with a high level of accuracy and timeliness
• Coordinates and facilitates daily batch orders.
• Prepares and issues quotes for standard or repeat components independently, utilizing established pricing structures and guidelines
• Collaborates with external vendors to support repair-related business activities
• Manages incoming calls by providing customer assistance on non-technical inquiries (e.g., shipping status) and appropriately routing more complex requests
• Monitors inventory levels of office and production supplies; initiate and process purchase orders for routine materials and parts
• Maintains and updates spare parts lists and related product documentation
• Conducts proactive customer follow-ups at key intervals (e.g., 6 months and 1 year post-shipment) to identify sales opportunities
• Performs general administrative duties, including new customer system setup, document management, data entry, and recordkeeping
• Partners with production, purchasing, and shipping teams to ensure order accuracy and timely delivery
• Maintains well-organized digital and physical records to support operational efficiency
• Demonstrates ownership and accountability by working independently, managing priorities effectively, and contributing as a collaborative team member
• Other duties as assigned Supervisory Responsibilities This position has no supervisory responsibilities. Placement Criteria
• High school diploma or equivalent required
• Demonstrated strong organizational, coordination, communication, and presentation skills
• Proven ability to prioritize workload, manage diverse tasks, and effectively handle multiple, competing, and shifting priorities within established deadlines, with minimal supervision
• Ability to communicate and interact professionally with both internal and external stakeholders, consistently delivering a high level of customer service
• Proficiency in Microsoft Office and general computer applications; ability to quickly learn and adapt to company-specific systems and software, with a solid understanding of basic computer operations and database management
• Commitment to maintaining exemplary customer service standards in all interactions with customers, vendors, visitors, colleagues, and leadership Preferred
• (5) years of experience in general administrative or office or sales support functions
• Basic Understanding of Accounting (and/or) QuickBooks.

Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person