Office Manager

Dental Depot -

Manager, General Office Department:

General Administration Job Status:

Full Time FLSA Status:

Exempt Reports To:

Regional Manager Job Type:

Regular Amount of Travel Required:

20%-30%

Work Schedule:

Minimum of 45 hours per week; varies Monday-Saturday, possible weekend/evenings hours.

Positions Supervised:

Assistant Dental Office Manager, Dental Hygienist, Dental Hygiene Assistant, Business Office Assistant, OSHA Safety Officer, Patient Account Service Representative, Patient Care Coordinator, and Dental Assistant Position Summary Working directly with doctors, clinical, and administrative staff, to ensure that all aspects of the practice operate fluidly and effectively. This position is responsible for establishing the highest level of patient care and satisfaction, including resolving patient complaints. Oversees the daily management of the practice, including the planning, organizing, directing, and coordinating of all administrative and clinical tasks and resource allocation. Creates an environment that highlights the talents of the staff to see that patients receive the highest standard of dental care. Essential Functions To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Manages and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.
• Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
• Constantly debriefs Directors on practice business, including administrative and clinical updates, to ensure continuing operational growth and improvement.
• Lead daily employee huddles.
• Train Business Office Assistants and Treatment Coordinators.
• Determines work schedules and work assignments for doctors, and administrative and clinical employees.
• Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.
• Provides written and oral instruction or feedback to employees to enhance employee relations.
• Creates an environment conducive to achieving practice performance goals.
• Assists in the development of administrative and clinical training materials and programs.
• Conducts yearly performance evaluations for doctors, and administrative and clinical staff.
• Monitors daily, weekly, and monthly employee performance, giving positive feedback and administering disciplinary action or employee terminations following company protocol.
• Prepares and delivers timely administrati.

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