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Assistant Front Office Manager
Job
Hilton St. Louis Ballpark
Saint Louis, MO (In Person)
Full-Time
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Job Description
Assistant Front Office Manager Hilton St. Louis Ballpark St. Louis, MO Job Details Full-time 1 day ago Benefits Paid jury duty Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Life insurance Referral program Qualifications Resort Multilingual Night audit Attention to detail Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as an Assistant Front Office Manager, where your energy and leadership will elevate guest experiences from check-in to check-out. In this vital role, you will oversee daily front desk operations, ensure exceptional guest service, and support the front office team in delivering seamless hospitality. Your enthusiasm for hospitality management and guest relations will help create a welcoming environment that encourages repeat visits and positive reviews. This paid position offers an exciting opportunity to develop your hotel management skills while working in a vibrant resort or hotel setting. Responsibilities Assist in managing the front desk operations, including guest check-in/check-out procedures and reservations management Supervise and motivate front desk staff to deliver outstanding customer service and uphold hotel standards Handle guest inquiries, complaints, and special requests with professionalism and a positive attitude Support night audit processes, ensuring accurate financial reconciliation and reporting at the end of each shift Maintain effective phone etiquette and manage multi-line phone systems to assist guests and internal departments efficiently Oversee guest relations efforts to ensure high satisfaction levels, addressing issues promptly and courteously Collaborate with housekeeping, maintenance, and other departments to ensure smooth daily operations Assist with training new team members on hotel policies, customer service protocols, and operational procedures Qualifications Proven experience in hospitality management or hotel front desk operations, preferably in a resort or similar setting Strong customer service skills with a friendly, professional demeanor Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively Knowledge of hotel management systems and multi-line phone systems is preferred Experience with night audit procedures and guest services is a plus Excellent communication skills, including phone etiquette and guest interaction techniques Ability to handle multiple tasks efficiently while maintaining attention to detail A passion for hospitality, guest satisfaction, and creating memorable experiences This role is perfect for energetic individuals eager to grow their career in hospitality management. Join us in delivering exceptional service that makes every guest feel valued!