Regional Business Office Specialist

Regional Business Office Specialist AgeWell Solvere Living - 1.0 Durham, NC Job Details 21 hours ago Benefits AD&D insurance Disability insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Supervising experience Leading team collaboration initiatives Full Job Description We are currently hiring for a Regional Business Office Specialist to serve as an integral part of our regional support team for the business office functions in AgeWell Solvere Living managed communities. This role will oversee, train support, consult and collaborate with other regional disciplines and the community business office directors for a defined region. Serving as a key resource, this role ensures that community business office activities are carried out in accordance with company policies and procedures, while identifying and escalating needs or gaps. With partial supervisory responsibility for the Business Office Directors, the RBOS maintains working relationships with the finance and account teams, as well as the Regional Vice Presidents. This role reports to the VP, Corporate Controller and is a member of the AgeWell Solvere Living home office team.

Knowledge, Skills and Qualifications:

Bachelor's degree in accounting, Business Administration, Finance, or equivalent education from an accredited college or university is preferred. Minimum of five (5) years of experience working in a healthcare business office environment is required. At least two (2) years of supervisory experience required. Experience with healthcare billing requirements and accounts receivable management preferred. Highly skilled in Microsoft Office Suite, specifically Excel, Word, and PowerPoint. Excellent organizational skills and demonstrated ability to multi-task and prioritize while meeting deadlines. Excellent interpersonal and communication skills both written and verbal. Proven ability to work well with internal and external customers. Ability to analyze reports and identify gaps/inefficiencies/problems which could impact the business. Strong leadership skills and the ability to lead by example and uphold and promote the culture, mission, and values of the company. Ability to lead and perform all job duties with a friendly, positive, team-oriented approach. Flexible to travel 50% within designated geographic regions.

YOU. BELONG. HERE.

At AgeWell Senior Living, we believe in creating senior living communities that allow residents to thrive, families find peace of mind, and team members are inspired to grow. Our vision is built on delivering excellence in care, innovation in services, and leadership that empowers people at every level. We're a Certified Great Place to Work for 9 years in a row, and proudly offer: Medical, Dental and Vision coverage. Life, ADD, and disability insurance. Voluntary Accident, Hospital Indemnity and Critical Illness options 401k or Roth IRA Retirement Savings Plan (with company match) Generous Paid Time Off Program EOE.:

Responsibilities:

: Oversee revenue management and accounts receivable for communities, ensuring compliance with revenue recognition and collection guidelines.

• Support Business Office Directors (BODs) during the month-end close process by reviewing AR reports, month-end checklists, and submission of required documentation.
• Provide training and assistance across all business functions, including accounts receivable (A/R), accounts payable (A/P), payroll (in collaboration with HR), and resident funds management. Deliver ongoing training for new and existing BODs, including company-specific financial software and platforms.
• Conduct business office audits during onsite visits and when time permits, including reviews of resident and employee files.
• Perform random audits of community BODs' accounts payable (AP) entries to ensure accuracy and compliance.
• Verify the implementation of ARIs and market rates after approval by the Regional Vice President (RVP).
• Manage system access setup for new BODs, including Attendance on Demand, ALIS, and Remote Deposit Check Scanner.
• Assist with new community openings and provide support for Grand Opening events as needed.
• Support BODs with collection efforts and follow-up as necessary.
• Collaborate with the operations team to resolve policy or procedural deficiencies related to business office support functions.
• Contribute to the development and implementation of business office action plans.
• Ensure timely generation and review of monthly reports by BODs and operations teams.
• Verify that resident funds and credit card transactions are processed and managed according to company policies and guidelines.
• Partner with finance and accounting teams on special projects and initiatives.
• Assist operations in responding to internal and external audit inquiries.
• Participate in monthly AR meetings, company-wide calls, quarterly review meetings, and other sessions as requested.
• Provide interim support in coordination with operations and HR during BOD vacancies or as needed.
• Support the accounting department and Executive Director in the recruitment and interview process for vacant Business Office Director positions.: Screen, interview, assist with onboarding, orientation, and train a team of qualified and motivated Business Office Directors with the support of HR.
• Implement business office best practices to achieve business standardization across the organization.
• Comply with all applicable laws, regulations, and ethical standards of conduct.
• Maintain professional and technical competencies required to effectively perform job responsibilities.
• Adhere to all company policies, procedures, rules, and standards.

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