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Office Administrator
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Freedom Beverage Company
Greensboro, NC (In Person)
$37,500 Salary, Full-Time
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Job Description
Freedom Beverage is a statewide wine and beer distribution company seeking an energetic and detail-oriented individual to assist with office support, sales support and administrative tasks. This full-time position will report directly to the General Manager and be responsible for providing professional service to our customers and staff as well as helping maintain the office environment and assisting with accounting tasks. The Office Administrator will be the first face and voice that greets our visitors, staff and employees; the ideal candidate will have inherent professionalism and positivity and thrive in this fast-paced environment. As a small business, a team-player mentality is required, and excellent multi-tasking and organization skills are also essential. Responsibilities include, but are not limited to: Customer Service Answering all incoming calls with professionalism, routing calls to appropriate staff. Responding to B2B customer inquiries via phone and email with outstanding service and professionalism. Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel. Sales Support Prioritizing tasks according to urgency, in relation to all daily duties, while completing all within deadlines. Entering orders for key customer accounts with an eye for detail; communicating changes timely. Troubleshooting, Editing and Correcting invoices in a time sensitive environment. Assisting external Sales Staff with daily invoice and delivery issues as needed. Coordination between sales staff and 3PL for daily delivery needs and concerns. Other tasks as directed by GM and Inventory Manager. Accounting Support Reconciliation of daily returns, in accordance with accounting and inventory best practices. Communication with Inventory Manager of all discrepancies and adjustments. Communication with sales staff and 3PL regarding uncollected payments. Scanning checks for bank deposit. Filing and organizing records, invoices and other important documentation. Requirements and Skills o Excellent analytical, problem solving, and organizational skills. o Proven track record of clear communication skills and delivering on expectations in time sensitive environment. o Customer service mindset with professional and friendly demeanor, prior experience in CS required. o Working experience in bookkeeping or collections a plus. o Natural curiosity to learn about the business, and invest time in learning intricacies of our industry, prior wine and beer industry experience a plus. o Proficiency with cloud-based collaboration programs, especially Google Workspace, as well as Microsoft Office. o Ability to learn or experience using beverage industry (ERP) software, such as Encompass or VIP. o Ability to work independently and handle multiple ongoing projects. o Continual learner with a positive attitude and ability to represent the company with professionalism and poise. The Office Administrator is a full-time position with typical work hours Monday - Friday 8:30am - 5:30pm, at our office headquarters in Greensboro, North Carolina. Consistency, flexibility and reliable transportation are critical. There is potential for this team member to take on additional responsibilities once core requirements are mastered. Benefits include health, dental, vision, and life insurance, company paid holidays, 401k, and discounts on our products. Compensation level is variable and commensurate with experience. Freedom Beverage Company, located in Greensboro, North Carolina, is an established and trusted supplier and distributor of unique wine and beer from around the world. This combined with our excellent customer service makes Freedom Beverage one of the most competitive specialty wholesalers in our state. We have chosen to focus our distribution to North Carolina's vast array of independent retail, specialty chains and On-premise businesses with top-quality, excellent-value options from a diverse portfolio of international wine, beer, cider and mead. Our portfolio includes a significant amount of European selections, as well as excellent collections from the Southern Hemisphere, Italy, Belgium, California, Washington, Oregon and North Carolina.