Office Manager

Office Manager Major Panes Raleigh, NC Job Details Full-time $45,000 - $50,000 a year 1 day ago Benefits Paid holidays Dental insurance 401(k) Paid time off Vision insurance Qualifications Google Workspace Operations management Phone communication Process improvement Bachelor's degree Attention to detail Customer relationship management CRM system proficiency Productivity software Office management Appointment scheduling Full Job Description Summary This candidate will serve as the primary point of contact for our customers, managing daily interactions while overseeing office operations. Responsibilities include handling inbound calls, emails, and texts, conducting estimates, and scheduling jobs. The ideal candidate is friendly, highly organized, and a proactive problem-solver with excellent oral and written communication skills. Responsibilities Communicate with customers and prospects via phone, text, and email. Perform estimates, schedule jobs, invoice customers, and perform collections. Provide knowledgeable answers to questions about services, pricing, and availability. Make employee schedules. Maintain customer data in CRM software. Administer email marketing and social media marketing campaigns. Maintain records and documents. Order supplies and take inventory. Periodically review policies and procedures and identify opportunities for improvement. Coordinate with Operations Manager in performing estimates, scheduling jobs, and resolving customer complaints Fill in for Operations Manager when he is out of the office Use a personal phone with our Google voice number for customer interaction. A separate work phone will not be provided. Requirements At least 3-5 years of relevant work experience Proven track record of delivering exceptional customer service Excellent problem-solving skills and ability to think strategically Strong communication, organization, and attention to detail Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Experience with

Google Workspace Hours:

7:30-4:30, Monday-Friday (in-office only)

Benefits Salary:

$45,000.00 - $50,000.00 per year Matching retirement 96 hours accrued PTO (4 hours per pay period), 6 paid holidays No health, vision, or dental.

Job Type:

Full-time Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) Paid time off

Shift:

Day shift Application Question(s): Are you comfortable working in an onsite setting?

Education:

Bachelor's (Required)

Experience:

Appointment scheduling: 3 years (Preferred) Office operations: 3 years (Preferred) Customer relationship management: 3 years (Required) Ability to

Relocate:

Raleigh, NC 27615: Relocate before starting work (Required)

Work Location:

In person