Front Office Manager

Our Front Office Manager ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyal. This manager schedules, trains, and coaches our front desk team members in handling financial transactions accurately and in maintenance of required systems and records. The essential functions of this role include, but are not limited to, the following: Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Participate in all departmental meetings to obtain and disseminate pertinent information Responsible for scheduling of all Front Office personnel. Manage payroll and control costs using Labor Standards. Manage corporate airline mileage program and marketing promotions that involve the Front Office. Ensure that staff adheres to all credit/cash policies and procedures to reduce bad debts and rebates. Perform quality audits and take corrective action when appropriate. Assist staff members in handling guest issues that may arise. Maintain positive relations with employees and promote good inter/intra-department relations. Responsible for seeing the same of other management and line staff within the Front Office. Ensure that problems are addressed as soon as possible and seek input from the employee on the problem. Develops plans with the employee to resolve issues and follow up with feedback and encouragement. Responsible for Front Office personnel to participate in all property safety awareness programs. Responsible for department supervisors are dependable and accessible to their employees and project a positive, professional, and polite attitude always. Participate in completing, and presenting to employees, performance reviews in a timely manner. Ensure that staff adheres to all established standard operating procedures of the Hotel. Ensure that discipline within the Front Office is administered in a fair, firm, and consistent manner. Responsible for developing recognition programs within the Front Office and seeing that they are administered in a prompt, consistent and expedient manner. Responsible for seeing that the grooming and general appearance of all Front Office employees is always impeccable, and nametags are worn. Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures Proficient administration of the hotel's electronic reservation system Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction Compliance with hotel safety programs and procedures, including emergency and security systems Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner Ensures that new team members receive training in appropriate brand standards and in hotel procedures

QUALIFICATIONS

: Bachelor's Degree preferred; however, any combination of education and training within hotel sales may also be considered Minimum of 1-2 years' experience as Front Office Manager or Supervisor. Ability to work in a fast-paced environment and manage a large diverse work force. Capable of motivating staff and promote self-improvement. Must be able to communicate effectively in English. Knowledge of other languages would be an asset. Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday, and nights. Excellent organizational skills and attention to detail Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite and related software, Opera, Alice, and Revnet. Systems & tools implementation (ie ALICE, CeloPay, TTI scanners etc.)

LANGUAGE SKILLS

Additional language skills desirable. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance. This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Type:

Full-time Pay:

$62,500.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person