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Office Manager
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ACCI Specialty Materials
Linden, NJ (In Person)
$76,000 Salary, Full-Time
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Job Description
A&C Catalysts/ACCI Specialty Materials — is a dynamic, ISO-certified manufacturer and supplier of high-performance specialty products headquartered in Linden, New Jersey, with additional manufacturing operations in Harrisonville, Missouri. For decades, we have been pushing the boundaries of materials science, delivering cutting-edge specialty additives that power industries from aerospace and automotive to electronics and personal care. At A&C Catalysts, you would not joining a faceless corporation — you are joining a dedicated team of scientists, engineers, and business professionals who take pride in solving complex problems and delivering world-class products. We are small enough that every team member matters and large enough to serve a global customer base. Position Summary We are seeking an organized, energetic, and versatile Office Manager to be the operational backbone of our Linden headquarters. This is a high-visibility, cross-functional role that sits at the intersection of customer service, order management, logistics, and administrative operations. The ideal candidate thrives in a fast-paced specialty manufacturing environment, can shift seamlessly between customer-facing responsibilities and internal coordination, and brings a proactive, solutions-oriented mindset to every task. Key Responsibilities Customer Service & Order Management Serve as the primary point of contact for customer inquiries, providing prompt, professional, and knowledgeable responses via phone and email. Process and manage sales orders accurately in QuickBooks, ensuring correct pricing, terms, and delivery details. Monitor order status from entry through shipment and proactively communicate updates or delays to customers. Build and maintain strong customer relationships, fostering loyalty and repeat business. Handle customer complaints and returns with professionalism and urgency, coordinating with Quality and Production as needed. Logistics & Shipping Coordination Coordinate domestic and international shipping arrangements including carrier scheduling, bill of lading preparation, and freight quote management. Manage hazmat shipping documentation and ensure compliance with DOT and IATA regulations for chemical shipments. Track inbound and outbound shipments, resolving issues with carriers as they arise. Interface with warehouse and production staff to ensure on-time order fulfillment. Cross-Functional Collaboration Partner with Accounting on invoicing, accounts receivable follow-up, purchase order tracking, and month-end close activities. Liaise with Production to communicate order priorities, special handling requirements, and delivery commitments. Coordinate with Quality Assurance to ensure Certificates of Analysis (CoAs), Safety Data Sheets (SDS), and other required documentation accompany shipments. Support R&D with sample order processing, project-related purchases, and vendor coordination. General Office Administration Oversee day-to-day office operations, supplies, facilities coordination, and vendor relationships. Maintain and organize filing systems (physical and digital) for orders, contracts, and correspondence. Manage incoming mail, phone , and visitor reception. Assist with onboarding of new employees including workspace setup and administrative orientation. Support senior management with scheduling, travel arrangements, and ad hoc projects. Identify and implement process improvements to increase office efficiency. Qualifications Required 3+ years of office management, administrative, or operations experience, preferably in a manufacturing or chemical/industrial environment. Hands-on proficiency with QuickBooks (order entry, invoicing, and reporting). Strong customer service orientation with excellent verbal and written communication skills. Experience with logistics, shipping, and freight coordination; familiarity with hazmat/chemical shipping regulations is a plus. Proven ability to juggle multiple priorities in a fast-paced environment with minimal supervision. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). High degree of accuracy and attention to detail. What We Offer A collaborative, team-oriented culture where your contributions are seen and valued. Competitive salary commensurate with experience. Comprehensive benefits package including health, dental, and vision insurance. Paid time off and holidays. A stable, growing company with a long history of innovation in specialty materials. How to Apply Please apply through Indeed or submit your resume and a brief cover letter describing your relevant experience to careers@ac-catalysts.com with the subject line "Office Manager - Linden." We look forward to learning more about you.