Front Desk Manager / Front Office Manager

Front Desk Manager / Front Office Manager Diamond Accelerator - 5.0 Westfield, NJ Job Details Full-time $60,000 - $70,000 a year 22 hours ago Benefits Profit sharing Health insurance Paid time off Qualifications Team leadership Full Job Description Front Desk Manager / Front Office Manager Medical Spa & Wellness Clinic Westfield, NJ $60,000-$70,000 Base Salary + Bonus + Profit Sharing About ChillRx ChillRx is a growing medical spa and wellness company specializing in medically supervised weight loss, body contouring, recovery therapies, and advanced wellness treatments. With multiple successful locations and a high-volume patient base, we are known for delivering exceptional patient experiences and consistent results in a professional, fast-paced environment. We are seeking an experienced and motivated Front Desk Manager / Front Office Manager to lead front office operations at our Westfield location. Position Overview This is a hands-on leadership role responsible for overseeing daily front desk operations, patient communication, scheduling, payments, and overall office organization. The ideal candidate is highly organized, confident, professional, and thrives in a structured, high-volume environment. If you have experience leading front office teams in a medical spa, healthcare, retail, or customer-facing environment, we'd love to hear from you. Responsibilities Oversee daily front desk operations and patient experience Manage scheduling, check-ins, phone communication, and patient flow Ensure accurate payment collection and daily closing procedures Maintain office organization, inventory, and operational systems Support team accountability and uphold professionalism standards Assist with process improvements and operational efficiency Partner with ownership and leadership to support clinic operations Help create a welcoming, positive, and professional environment for patients and staff Qualifications Previous leadership or management experience required Experience in a medical spa, healthcare, retail, hospitality, or office management setting strongly preferred Retail leadership or retail management experience highly preferred Strong customer service and communication skills Comfortable working in a fast-paced, high-volume environment Highly organized, detail-oriented, and dependable Ability to lead with confidence, professionalism, and accountability Bilingual Spanish/English is a plus Compensation & Benefits $60,000-$70,000 base salary DOE Performance-based bonus opportunities Profit sharing Health insurance Paid time off (PTO) Employee wellness perks and treatment discounts Long-term growth opportunities within a growing company Growth Opportunity This role offers strong long-term advancement potential into expanded leadership and multi-location management as ChillRx continues to grow. If you are an experienced front office leader who enjoys structure, accountability, and delivering exceptional patient experiences, we encourage you to apply today.