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Front Office Manager
Job
Hampton Inn University/Midtown
Albuquerque, NM (In Person)
$36,627 Salary, Full-Time
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Job Description
Front Office Manager Hampton Inn University/Midtown Albuquerque, NM Job Details Full-time $35,000 - $38,000 a year 3 hours ago Benefits Paid time off Employee discount Qualifications Foreign language proficiency Visitor query response Staff supervision Resort Team supervision Multilingual Managing teams in a customer support role Night audit Operational management Pricing analysis within hospitality industry Answering guest questions Managing hospitality teams Mid-level Frontline customer support management Hotel room assignment management Team development Hotel and accommodations guest check-out Customer service training (staff training program) Human resources Property management systems (PMS) Multi-line phone systems Office management Hotel and accommodations guest complaints handling Yield management Customer satisfaction improvement Managing hospitality operations budgets Leadership Staff development Full Job Description Job Summary We are seeking an energetic and dedicated Front Office Manager to lead our guest services team and ensure a seamless, welcoming experience for all visitors. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to uphold the highest standards of hospitality. Your leadership will drive operational excellence, foster a positive environment, and enhance overall guest satisfaction. This position offers an exciting opportunity for a dynamic professional passionate about hospitality management and guest services. Responsibilities Supervise front desk staff, ensuring efficient check-in and check-out processes while maintaining exceptional customer service standards Oversee reservation management, including handling multi-line phone systems and ensuring accurate booking procedures Lead guest relations efforts by addressing inquiries, resolving issues promptly, and ensuring a memorable experience for all visitors Manage front desk operations during shifts, including phone etiquette, guest interactions, and administrative tasks such as night audits Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations within the resort or hotel environment Implement revenue management strategies by optimizing room rates and occupancy levels to maximize profitability Train and develop team members in hospitality best practices, human resources policies, and customer service excellence Experience Hilton PEP PMS System Experience Proven supervising experience in a hospitality or hotel management setting with a focus on front office operations Strong background in hotel management, including guest services, reservations, and front desk procedures Multilingual or bilingual skills are highly desirable to effectively communicate with diverse guests Demonstrated leadership abilities with experience in team supervision and staff development Knowledge of hotel revenue management, budgeting, and human resources practices within the hospitality industry Familiarity with resort environments or large-scale hotel operations is preferred Experience handling night audit procedures and managing multi-line phone systems is advantageous Join us to lead a vibrant team committed to delivering outstanding hospitality experiences! Your expertise will inspire excellence in guest relations while fostering a welcoming atmosphere that keeps visitors returning time after time.