Front Office Manager

Front Office Manager Donohoe Hospitality Services - 3.7 Las Vegas, NV Job Details 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Property management tools Front desk Full Job Description Front Office Manager Join Our Team at Hampton Inn & Suites I Home2 Suites Las Vegas We're looking for passionate hospitality professionals to help us create exceptional guest experiences. Located steps from the convention center and just a mile from UNLV, our hotel is a hub for business and leisure travelers alike. Enjoy the energy of Las Vegas with entertainment venues like T-Mobile Arena nearby and easy access to the Strip via the Monorail. Be part of a dynamic team in the heart of the action! Position Summary The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader manages daily front desk functions, drives service excellence, supports revenue and guest satisfaction goals, and develops team members to perform at their best. The ideal candidate is a hands-on leader who balances operational discipline with a warm, approachable leadership style and a strong sense of accountability. Key Responsibilities Guest Experience & Service Excellence Ensure all guests receive prompt, professional, and personalized service from arrival to departure Resolve guest concerns and service recovery situations with urgency and professionalism Maintain high guest satisfaction scores and service standards aligned with brand expectations Monitor lobby presence and guest interactions to ensure a welcoming and engaging environment Lead by example in delivering exceptional hospitality and creating memorable guest experiences Operations Management Oversee daily front office operations, including front desk, guest services, and night audit Ensure accurate room assignments, billing, and reservation management Maintain compliance with brand standards, policies, and operational procedures Monitor occupancy, room availability, and service flow to support operational efficiency Coordinate closely with Housekeeping, Engineering, and other departments to ensure readiness and service delivery Team Leadership & Development Recruit, train, coach, and develop front office team members Conduct performance evaluations and provide ongoing feedback and support Foster a positive, inclusive, and accountable team culture Create and manage staff schedules to ensure appropriate coverage and productivity Lead daily stand-up meetings and communicate operational priorities clearly Financial & Administrative Oversight Support budget management, labor control, and expense monitoring Review daily reports and ensure accuracy in cash handling and financial transactions Monitor payroll, overtime, and staffing levels to align with operational needs Assist in achieving departmental revenue and profitability goals Maintain accurate records and ensure compliance with company policies Safety & Compliance Ensure adherence to safety, security, and emergency procedures Maintain compliance with brand, company, and regulatory requirements Support training initiatives related to workplace safety and guest security Respond appropriately to incidents and document reports as required Qualifications Minimum 2-3 years of hotel front office supervisory or management experience Strong leadership, communication, and problem-solving skills Experience in an upscale, lifestyle, or full-service hotel environment preferred Proficiency in hotel property management systems (e.g., Opera, OnQ, or similar) Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and organizational skills Flexibility to work evenings, weekends, and holidays as operational needs require Core Competencies Guest Service Excellence Team Leadership & Coaching Operational Accountability Conflict Resolution Communication & Professionalism Time Management Decision-Making Under Pressure Work Environment & Expectations Fast-paced hospitality environment requiring frequent interaction with guests and team members Ability to stand, walk, and move throughout the property for extended periods Occasional lifting of up to 25 pounds Availability to support operations during peak periods, emergencies, or staffing needs Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. minimum 32 hours/week to qualify We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.