Fire Extinguisher Service Office Manager

Fire Extinguisher Service Office ManagerFranklin Square, NY Relay Fire & Safety is growing — and we're looking for an experienced Fire Extinguisher Service Office Manager to help lead daily operations at our Franklin Square branch. This is not your typical office manager role. We are looking for someone who understands the fast-paced world of fire protection, extinguisher service, kitchen suppression, scheduling, compliance, customer service, and field operations. If you thrive in organized chaos, know how to keep technicians moving efficiently, can juggle customers, compliance, billing, and operations all at once — and still keep your sense of humor — we want to talk to you. At Relay Fire & Safety, our mission is simple: make the world a safer place. With over 75 years in the fire and life safety industry, Relay continues to grow throughout the Northeast by building strong teams, investing in people, and delivering exceptional service to our customers. What You'll Be DoingOperations & Team Leadership Manage daily operations for the fire extinguisher and suppression service division Supervise scheduling and dispatch operations to maximize technician route efficiency Support and oversee shop operations, including extinguisher recharge/testing workflow and inventory management Assist field technicians with scheduling, customer issues, and operational support Handle emergency service calls and customer requests professionally and efficiently Compliance & Fire Protection Administration Maintain accurate NFPA 10 compliance documentation and inspection records Archive inspection reports, certification tags, violations, and service records Track technician certifications, FDNY licensing, and training renewals Ensure operational processes align with fire protection industry regulations and company standards Billing & Administrative Oversight Review and quality check completed service tickets and field work Generate customer invoices and resolve billing discrepancies Order inventory including: Fire extinguishers Kitchen suppression parts Brackets Tags Cylinders Recharge materials Maintain vendor relationships and coordinate purchasing activities Assist retail/walk-in customers as needed What We're Looking For 2+ years of office management or operations coordination experience, preferably in: Fire protection Fire extinguisher service Mechanical/HVAC Construction trades Service industries 2+ years of fire extinguisher and/or kitchen suppression experience strongly preferred

Knowledge of:

NFPA 10 Fire extinguisher compliance Kitchen suppression systems FDNY/fire code requirements preferred Experience with ServiceTrade strongly preferred FDNY certifications such as:

W-96 S-96 W-62

preferred Strong multitasking and organizational skills Ability to manage multiple priorities in a fast-paced environment Professional phone etiquette and customer communication skills Detail-oriented mindset with strong follow-throughWhy Join Relay? Stable, growing company with over 75 years in business Strong leadership and team-focused culture Real opportunities for career growth and advancement Medical, dental, and vision coverage 401(k) with company match Paid holidays and generous PTO Opportunity to work with an experienced and supportive team Growing organization expanding into new markets and services At Relay, we believe in building teams where employees are proud of where they work, customers trust our service, and great people can build long-term careers. If you're looking for an opportunity to grow with a company that values operational excellence, teamwork, and customer service — apply today. Relay Fire & Safety is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$33.00 - $44.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

fire extinguisher: 2 years (Preferred) Office management: 1 year (Preferred) NFPA guidelines: 1 year (Preferred) kitchen suppression: 1 year (Preferred)

License/Certification:

driver's license (Preferred) W96, S96 or W62 (Preferred)

Work Location:

In person