Front Office Manager

Front Office Manager Eaglewings Travels Cincinnati, OH Job Details Full-time $22.40 - $24.97 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Employee assistance program Vision insurance Employee discount Life insurance Qualifications Teamwork Operations management Multilingual Night audit Attention to detail Full Job Description Overview Are you passionate about delivering exceptional guest experiences and leading dynamic teams in the hospitality industry? We are seeking an energetic and detail-oriented Front Office Manager to oversee daily front desk operations at our vibrant resort. In this pivotal role, you will be the welcoming face of our property, ensuring smooth check-in and check-out processes, managing guest relations with enthusiasm, and maintaining top-tier customer service standards. Your leadership will set the tone for memorable stays and foster a warm, inviting atmosphere for all visitors. Join us to lead with passion and elevate our guest experience to new heights! Duties Supervise and coordinate all front desk activities, including guest check-in/check-out, reservations, and billing procedures Lead and motivate front office staff to deliver outstanding customer service while maintaining high operational standards Manage multi-line phone systems with professionalism, ensuring prompt and courteous communication with guests and internal departments Oversee night audit processes to reconcile daily transactions, prepare reports, and ensure financial accuracy overnight Handle guest inquiries, complaints, and special requests with a positive attitude, turning challenges into opportunities for excellent service Maintain guest relations by addressing concerns promptly and proactively enhancing overall guest satisfaction Ensure adherence to hotel policies, safety regulations, and hospitality management best practices at all times Qualifications Proven experience in hospitality management or hotel front desk operations, preferably within a resort or similar setting Strong knowledge of hotel management systems and front desk software tools Multilingual abilities are highly desirable to effectively communicate with diverse guests; bilingual skills are a plus Excellent customer service skills with a friendly, approachable demeanor Demonstrated ability to manage night audit functions accurately and efficiently Exceptional phone etiquette skills combined with experience handling multi-line phone systems Prior experience in guest services, hotel operations, or hospitality management is essential Ability to lead a team confidently while fostering a collaborative environment Join us as our Front Office Manager to create memorable experiences for every guest while leading a passionate team dedicated to excellence. Your energy, expertise, and commitment will be instrumental in shaping the welcoming atmosphere that defines our resort!

Pay:

$22.40 - $24.97 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Tuition reimbursement Vision insurance

Work Location:

In person