Office Manager

Office Manager The Cole Center Cuyahoga Falls, OH Job Details Full-time $20 - $24 an hour 21 hours ago Benefits Dental insurance Paid time off Vision insurance Qualifications Report preparation Customer records maintenance Customer communication Office activity coordination Spreadsheets Writing skills Administrative experience High school diploma or GED Schedule management Insurance medical billing Math Accounting data entry Financial records management Financial record maintenance Health information regulatory compliance Handling customer service requests Typing Clinical confidentiality policies Documentation Handling Account management Quality data entry Customer data entry Full Job Description Overview We are seeking an energetic and highly organized Office Manager to lead the daily operations of our mental health private practice. This pivotal role ensures smooth administrative workflows, maintains a welcoming front desk, and supports our team with exceptional organizational skills. The ideal candidate will thrive in a fast-paced setting, demonstrate excellent communication abilities, and possess a proactive attitude to keep our office running efficiently. The Office Manager operates as a lead point of contact for all matters of customer account management for The Cole Center. They will serve to understand our customers' demands, plans how to meet these demands and maintain clinical relationships. Duties Develop strong relationships with clients and serves as a liaison between clients and The Cole Center clinicians. Promotes a positive image of The Cole Center through professional, helpful, and timely communication. Communicates practice procedures clearly and effectively to clients, staff and other appropriate contacts. Handle clerical duties such as proofreading documents, managing correspondence, and supporting administrative projects. Demonstrates regular and predictable attendance. Handles complaints and problems in a timely and effective manner. Communicates the progress of monthly, quarterly and yearly reports to appropriate staff. Follows and maintains client privacy in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Assists in receiving, reconciling, and depositing funds, checks, statements, and computer summary reports; traces, reviews and reconciles records and support documents and determines corrective measures for adjusting inconsistencies and errors. Qualifications Possession of a high school diploma (or GED) and relevant experience performing related office experience or related functions and operations or an equivalent combination of education and/or experience that demonstrates possession of the following knowledge, skills, and abilities:

Knowledge of:

Medical billing, practices, methods, functions and procedures, office practices and procedures, modern computer data entry procedures Skills in: The use of computer and data-entry equipment, use of Microsoft Excel, establishing and maintaining effective working relationships with superiors, employees, vendors and the general public.

Ability to:

Interpret and apply complex policies, regulations, codes and procedures, make accurate mathematical calculations, key alpha-numeric data quickly and accurately and to recognize and correct data entry errors, maintain confidentiality regarding client and medical matters, demonstrate honesty in performance of all duties, communicate effectively with a variety of work-related contacts, both orally and in writing, effectively plan, organize, schedule and prioritize activities, tasks and assignments. Maintain complex records and prepare meaningful clear, concise and accurate reports, answer inquiries from the public in a respectful, tactful, courteous, effective, and professional manner. Additional information Selection shall be based on ability to meet those job qualifications specified in the job description. This shall be determined from information received through the job application, resume, interview and references and may include job-related testing. The duties listed above are only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. •The Cole Center does not discriminate in provision of services or employment because of handicap/disability, race, color, creed, n national origin, sex or age.

Pay:

$20.00 - $24.00 per hour

Benefits:

Dental insurance Paid time off Vision insurance

Work Location:

In person