Business Office Manager

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Manager, Business Office is responsible for management of our Accounts Receivables (AR) for our network hospitals. Responsible for the implementation of effective processes for continuous management of AR in order to maximize financial outcomes. Development and maintenance of manuals used to educate the business office staff on the processes to be followed for effective billing and AR collections within our billing systems. Develop processes to decrease denials.

JOB DUTIES AND RESPONSIBILITIES

Ensures cash flow maximization and reimbursement optimization through the constant monitoring of accounts receivable activity. Researches and implements new regulations as they pertain to billing and collection of AR accounts to ensure billing compliance. Performs ongoing analysis of accounts receivable reports and determines probable causes of inefficiencies inhibiting maximum collection performance. Development of policies and procedures that accurately reflect business office operations. Ongoing training and education with staff to ensure accurate billing and collection of accounts. Participates in the network-wide revenue cycle audit initiative, encompassing the review of randomly selected accounts for their flow through the revenue cycle. Assists in the trouble shooting and resolution of issues arising from the revenue cycle audits. Establishes and maintains productivity measures to ensure appropriate staffing levels for maximum department effectiveness. Assists department managers across the network in the development of billing protocols for new and/or existing services. Assists in the necessary research of third party coverage guidelines for new and/or existing services. Performs duties with a minimum of supervision, exhibits innovations and good judgment. Ensures timely and accurate response to patient, physician office and insurance carrier inquiries regarding billing issues. Able to direct personnel in a professional and courteous manner

PHYSICAL AND SENSORY REQUIREMENTS

Sitting for up to 8 hours per day, 3 hours at a time. Consistent use of hands and fingers for typing, telephone, data entry, etc. Occasional twisting and turning. Uses upper extremities to lift and carry up to 10 pounds. Stoops, bends and reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation. Seeing as it relates to general vision. Visual monotony when reading reports and viewing computer screen.

EDUCATION

High School Diploma / GED required. Bachelor's Degree with a focus in Business Administration preferred.

TRAINING AND EXPERIENCE

Five years of experience in business office healthcare functions and revenue cycle functions and business office management required. Three years experience in a supervisory role required. Previous experience and thorough knowledge and application of all billing functions and claims submission process for all major carriers and intermediaries required. Previous experience and proficiency in computer skills required. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING

HOSPITAL IN THE COUNTRY.

In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.