Pediatric Office Manager

Description:

We are seeking a dedicated and experienced Pediatric Office Manager to oversee the daily operations of our pediatric dental office in Lancaster, PA. The ideal candidate will ensure smooth workflow, high-quality patient care, and an efficient and supportive work environment for both staff and providers.

Schedule:

Monday-Thursday 7:30am-5:30pm Fridays 7:30am-4:30pm

Key Responsibilities:

Office Operations & Administration:

Oversee the day-to-day administrative functions of the pediatric office. Ensure compliance with HIPAA, OSHA, and all relevant healthcare regulations. Maintain patient scheduling, billing, and insurance processes for efficiency. Develop and implement office policies and procedures to improve patient experience and office productivity. Manage inventory and ordering of office and clinical supplies.

Staff Management & Leadership:

Supervise front desk staff, dental assistants, and other team members. Conduct staff training, performance evaluations, and conflict resolution. Develop work schedules to ensure appropriate staffing levels. Foster a positive, team-oriented office culture.

Patient Experience & Customer Service:

Ensure exceptional customer service and a welcoming environment for children and families. Address patient concerns, complaints, and feedback in a professional manner. Monitor and improve patient wait times and overall office efficiency.

Financial & Insurance Management:

Oversee billing, coding, and insurance claims processing. Work closely with billing specialists to reduce claim denials and optimize revenue cycle management. Manage office budget, expenses, and financial reporting.

Requirements:

Qualifications:

Education:

Bachelor's degree in Healthcare Administration, Business Management, or a related field preferred.

Experience:

3+ years of experience in medical, dental, or pediatric office management. Experience with EHR/EPM systems (e.g., Dentrix, EPIC, or similar). Knowledge of insurance verification, billing, and coding (medical or dental).

Skills:

Strong leadership and organizational skills. Excellent communication and customer service abilities. Ability to multitask and problem-solve in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holidays. 401(k) Professional development and training opportunities.

Schedule:

Monday-Thursday 7:30am-5:30pm Fridays 7:30am-4:30pm