Office Administrator

Office Administrator Rescue Titan Restoration - 5.0 Philadelphia, PA Job Details Full-time $40,000.00 - $58,442.70 a year 20 hours ago Qualifications Customer communication Microsoft Excel Microsoft Outlook Microsoft Office Specialist Filing Administrative experience High school diploma or GED Data entry Multi-line phone systems Clerical experience Full Job Description Office Administrator Rescue Titan Restoration | Full-Time | Philadelphia, PA About Rescue Titan Restoration Rescue Titan Restoration is a trusted restoration contractor serving residential and commercial clients across the region. We specialize in emergency mitigation and structural drying services following water, fire, smoke, and mold damage events — responding when property owners need it most. Our work is guided by industry standards including the IICRC S500, S520, and S700, and our team is committed to restoring properties and peace of mind with professionalism, urgency, and integrity. As we continue to grow, we're looking for a detail-oriented and dependable Office Administrator to join our team and help keep operations running smoothly behind the scenes — from coordinating with field crews and insurance adjusters to managing documentation and supporting our clients through a stressful process. The Opportunity This is more than a front-desk role. As our Office Administrator, you'll be a critical hub of communication between our field teams, clients, insurance carriers, and management. For the right candidate, this position offers a clear path to Office Manager as our team continues to expand — with increased responsibility, leadership over administrative functions, and a larger role in shaping how our office operates. Key Responsibilities Answer and route inbound calls, texts, and emails from clients, adjusters, and vendors in a professional and timely manner Assist with new job intake — collecting loss information, entering data into our project management system, and coordinating with field crews for scheduling Maintain accurate and up-to-date job files, documentation, and digital records across platforms Support project managers with administrative tasks including work authorizations, certificates of completion, and correspondence Communicate with insurance adjusters and third-party administrators (TPAs) regarding job status, documentation submissions, and approvals Assist with invoicing, purchase order tracking, and basic accounts receivable follow-up Manage office supplies, vendor contacts, and general office organization Support HR-related administrative tasks such as onboarding paperwork and personnel file maintenance Handle sensitive client information with discretion and professionalism at all times

What We're Looking For Required:

High school diploma or equivalent 2+ years of administrative, office, or customer service experience Strong written and verbal communication skills Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software platforms Highly organized with strong attention to detail Ability to manage multiple tasks and shifting priorities in a fast-paced environment Reliable, punctual, and self-motivated Preferred (Not Required): Experience in the restoration, construction, insurance, or property services industry Familiarity with project management or CRM platforms Experience communicating with insurance adjusters or TPAs Knowledge of IICRC standards or restoration terminology What We Offer Opportunity for growth into an Office Manager role Hands-on training in the restoration industry A team environment that values reliability, communication, and hard work Consistent, full-time hours — Monday through Friday How to Apply If you're organized, a strong communicator, and ready to grow with a company that makes a real difference for people in their most stressful moments, we want to hear from you. Submit your resume and a brief note about your administrative background. We review applications on a rolling basis and will reach out to qualified candidates promptly.

Pay:

$40,000.00 - $58,442.70 per year

Work Location:

In person