Office Administrator

Job Summary

OFFICE MANAGER / EXECUTIVE ASSISTANT

Position Summary and Focus This role provides administrative, scheduling, customer service, and operational support across a portfolio of local service-based businesses. The primary focus is managing daily operations for a Home Inspection and Pesticide Application firm. We are seeking a reliable, high-energy professional to manage growth and maintain a "client-first" standard.

Compensation & Growth Starting Salary:

$25,000 per year (Paid bi-weekly).

Performance Review:

A formal evaluation will occur after six months.

Salary Increase & Expansion:

Upon a successful evaluation, a salary increase will be granted, and the role will expand to include property management support duties.

Key Responsibilities Customer Service & Communication Lead Response:

Manage all incoming communications (email, text, online leads).

Phone Standard:

Operate a cloud-based phone system on personal devices (cell/computer) and adhere to a "three rings" response standard.

Sales & Service:

Provide accurate pricing and service information to prospective clients and perform diligent follow-ups.

Scheduling & Operational Management Software Operations:

Daily management of industry-standard CRM and scheduling platforms.

Logistics:

Schedule various services, ensure accurate documentation (notes, invoices), and monitor recurring service cycles.

Planning:

Assist the owner with route and technician workflow planning to maximize efficiency.

Administrative Operations Record Keeping:

Manage digital documentation, service agreements, and professional licenses.

Financials:

Process payments and track Accounts Receivable (AR) to ensure timely collections.

Compliance:

Track professional certification reminders, insurance renewals, and vendor accounts. General Business Support Assist the owner with email management, drafting documents, and employee coordination.

Confidentiality:

Mandatory confidentiality and signing a Non-Disclosure Agreement (NDA) is required. Assist with social media updates and simple marketing tasks when requested.

Work Environment & Schedule Work Environment:

100% Remote / Work-From-Home.

Core Hours:

Monday through Friday, 8:00 AM to 5:00 PM EST. Weekend Responsiveness (Required):

Saturday:

Brief check-in to send schedules to technicians and provide operational support.

Sunday:

"Soft touch" lead check (monitor for urgent calls/emails and schedule 1-2 priority inspections).

Home Office:

Must maintain a dedicated workspace with zero background noise during calls and reliable, high-speed internet.

Job Type:

Contract Pay:

$25,000.00 - $50,000.00 per year

Experience:

Customer service: 3 years (Required)

Language:

English (Required)

Work Location:

Remote