Operations Coordinator / Office Manager

Operations Coordinator / Office Manager Royal Restrooms Mountain West Salt Lake City, UT Job Details Full-time $70,000 - $78,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications CRM software Customer service Event scheduling Administrative experience Dispatching Client invoicing Attention to detail Productivity software Office management Full Job Description Position Overview Royal Restrooms Mountain West is seeking a highly dependable, detail-oriented Operations Coordinator / Office Manager to support the day-to-day operations of the business and deliver an exceptional customer experience. This is a critical role within the company. You will serve as the primary point of contact for customers, help coordinate delivery and service schedules, and ensure customers receive timely, professional communication throughout the rental process. The ideal candidate is organized, proactive, customer-focused, and able to manage multiple priorities while maintaining a high level of accuracy and follow-through. Core Responsibilities Customer Communication & Lead Management Answer incoming calls, emails, and customer inquiries promptly and professionally Respond quickly to CRM leads and guide customers through the booking process Provide friendly, helpful customer support from initial inquiry through service completion Ensure customer details, delivery requirements, and expectations are accurately captured and communicated Scheduling & Operational Coordination Coordinate delivery and service schedules with drivers and field teams Ensure jobs are properly scheduled, documented, and communicated Maintain a high level of accuracy and proactive communication to support smooth execution Proactively identify and resolve scheduling conflicts or gaps Escalate complex customer issues, scheduling conflicts, or operational exceptions to leadership as needed Contracts, Billing & CRM Management Prepare quotes, contracts, and invoices Process payments and track customer balances Maintain clean, accurate, and up-to-date records in the CRM system Track leads and customer interactions to support visibility and follow-through Support invoicing and payment collection processes; accounting and reconciliation handled separately Administrative & Operational Support Assist with operational coordination and administrative tasks as needed Help maintain organized records and documentation Support ongoing process improvements and operational initiatives What Success Looks Like Phones are consistently answered or promptly returned Customer inquiries and leads receive timely follow-up Schedules are accurate, organized, and well-communicated Customers consistently have a smooth, professional experience Systems and records are clean, organized, and reliable Operational issues are identified early and communicated proactively Qualifications 4+ years of experience in operations, office management, dispatch, customer coordination, or similar role Strong communication and customer service skills Exceptional attention to detail and organizational ability Ability to manage multiple priorities without dropping tasks Proficiency in Google Workspace (or similar tools) Experience with invoicing, contracts, or bookkeeping is a plus Experience in a service, logistics, or scheduling-heavy business strongly preferred Experience supporting executives or managing complex scheduling/logistics in a fast-paced environment (e.g., Executive Assistant, Operations Coordinator, or similar) is highly valued Key Traits for

Success Dependable:

Shows up consistently and follows through on commitments

Detail-Oriented:

Catches small issues before they become big problems

Ownership Mentality:

Takes responsibility for outcomes and follows tasks through to completion

Customer-Focused:

Friendly, patient, and professional in all interactions

Proactive:

Anticipates needs and communicates issues early Compensation & Benefits Competitive salary based on experience Performance-based bonus and long-term incentives tied to operational execution and customer experience Health benefits 401(k) program (with company match) Paid time off Why This Role Matters This role plays a key part in delivering a high-end customer experience and maintaining our reputation for reliability and professionalism. The Operations Coordinator / Office Manager helps ensure customers are taken care of, schedules stay organized, and operations run smoothly as the business continues to grow.

Pay:

$70,000.00 - $78,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you comfortable answering customer phone calls as a core part of the role? Do you have experience managing customer communication, scheduling, or administrative coordination in a professional setting? Are you located in Utah or Colorado and able to consistently work Mountain Time business hours?

Work Location:

Hybrid remote in Salt Lake City, UT 84104