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Front Office Manager
Job
Holiday Inn Express
Clemson, SC (In Person)
Full-Time
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Job Description
Job Overview:
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Hilton or branded experience preferred. Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Recruit, interview and train team membersHotel Experience:
3-5 years (Preferred)Front Desk:
2-3 years (Preferred) Dependable- more reliable than spontaneous People-oriented
- enjoys interacting with people and working on group projects Adaptable/flexible
- enjoys doing work that requires frequent shifts in direction Detail-oriented
- would rather focus on the details of work than the bigger picture Autonomous/Independent
- enjoys working with little direction Innovative
- prefers working in unconventional ways or on tasks that require creativity High stress tolerance
- thrives in a high-pressure environment