Office Manager

Position Overview We are seeking a proactive and highly organized Part-Time Office Manager to support our franchise growth efforts, with a strong focus on franchise sales support and new franchisee onboarding. This role is ideal for someone who enjoys working with people, managing processes, and helping drive business expansion in a fast-growing commercial cleaning company. Key Responsibilities Franchise Sales Support Respond to inbound franchise inquiries (calls, emails, website leads) Qualify and track prospective franchise candidates Schedule discovery calls and meetings for leadership Maintain and update CRM with lead activity and pipeline status Assist in preparing franchise presentations, materials, and follow-ups Coordinate franchise discovery days and recruitment events Franchisee Onboarding Guide new franchisees through the onboarding process from signing to launch Coordinate onboarding timelines, training schedules, and documentation Ensure completion of all required agreements, paperwork, and compliance items Serve as the main point of contact for new franchisees during ramp-up Support initial account setup, systems access, and operational readiness Administrative & Operations Support Maintain organized records of franchise agreements and documentation Assist with reporting on franchise sales metrics and onboarding progress Support internal communication between leadership, operations, and franchisees Help manage calendars, emails, and general office coordination Qualifications Experience in administrative support, sales coordination, or account management Strong organizational and follow-through skills Excellent communication and interpersonal abilities Comfortable working with CRM systems (HubSpot, Salesforce, or similar) Proficiency in Microsoft Office or Google Workspace Ability to manage multiple priorities in a fast-paced environment Preferred Experience Background in franchising, real estate, or B2B services Experience supporting a sales pipeline or onboarding clients Familiarity with contract management or compliance processes Key Traits for Success Detail-oriented and process-driven Friendly, professional, and confident communicator Self-starter with strong time management skills Passion for helping others succeed in business Compensation & Benefits Competitive hourly pay based on experience Flexible part-time schedule Growth opportunity within a scaling franchise organizati