Office Manager

Office Manager Heartland Hardware

• 5.0 Brandon, SD Job Details Full-time $16
• $22 an hour 3 hours ago Benefits 401(k) Paid time off Employee discount Flexible schedule Qualifications Phone communication Managing projects Productivity software Technical Proficiency Client interaction via phone calls

Full Job Description Benefits:

4 Day Work Week Company parties Competitive salary Flexible schedule Paid time off Training & development Job description: Heartland Appliance & Repair

• Office Manager Heartland Appliance Sales/Office Staff is responsible for… Relationship Development
• You may be the first contact with a new customer and may be the determining factor whether or not this customer becomes a lifelong Heartland customer. You also are "boots on the ground" for creating and maintaining positive relationships with our current customers. Customer experience
• Your helpfulness and calm, kind, respectful demeaner will help customers feel respected, cared for, and satisfied with Heartland's services.

Duties/Responsibilities:

Processing commercial invoices, managing accounts receivable, and ensuring timely client payments o Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair. o Answer Phones and make outbound sales calls to customers. o Greet and acknowledge each guest that enters the showroom. o Process customer requests, research products, prepare price quotes, and follow up with customers. o Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at point of sale registers. o Ensure customer accounts are up to date and identify current & future customer service requirements. o Maintaining solid product knowledge and all other components of guest service. o Maintain an awareness of all product information, merchandise promotions, test merchandise, and current promotional advertisements. o Assist in floor moves, merchandising, display maintenance, and store housekeeping. o Assist in processing and replenishing merchandise; participate in receiving and monitoring showroom floor and warehouse stock. Helping maintain a clean and organized showroom and warehouse. o Work with General Manager, Service Techs, & Install Techs to set up deliveries. o Work cooperatively with the whole team and be a willing participant in company meetings and events. o Interact and communicate with customers and fellow Heartland employees clearly and respectfully. o Comply with all Heartland policies, procedures, and practices. \ o Performs tasks and assignments requested by the General Manager and ownership. o Any additional duties, as assigned...

Skills Required:

o Ability to communicate clearly and effectively with staff and customers in any situation. o Ability to handle stressful situations (and people) in a courteous, patient, and kind manner. o Attitude of positivity and ability to respond calmly under pressure. o Excellent organizational skills, ability to multitask and manage multiple projects simultaneously, and strong attention to detail when performing tasks. o Display commitment when performing tasks. o Self-Starter, organized, detail oriented, and effective problem solving will be required to excel. o Commitment to dependability and willingness to work to meet goals and deadlines. o High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised. o Promote and display a consistent professional image of the company. o Ability to learn and grow.

• The industry is constantly changing
• monthly webinars and in-person training as needed.

o Proficient with Microsoft Office and possess a strong interest and ability to learn new technologies.

Requirements:

o High School Diploma or equivalent preferred. o Sales aptitude and sales experience preferred. o Ability to respond appropriately under pressure. o Strong phone, computer, and keyboarding skills. o Make a professional impression using effective verbal and written communication. o Exude confidence and comfort in interactions with fellow staff and customers

Job Type:

Full-time Benefits:

401(k) Employee discount Paid time off

Schedule:

8 hour shift

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person