County Outreach Office Manager

County Outreach Office Manager Are you a visionary leader who thrives at the intersection of strategy, compassion, and operational excellence? Do you believe that strong systems and bold ideas can transform lives, especially those most vulnerable? We are seeking a dynamic County Outreach Office Manager to help steer our organization through a period of exciting growth and deep community impact. This newly created position will focus on enhancing SETHRA's public awareness efforts and reaching more McMinn County residents in need of assistance. This is a unique opportunity to join a mission-driven nonprofit that values integrity, accountability, fun, and healthy conflict as much as it values results. You'll play a critical role in building community relationships, growing our team, and strengthening operations, with a focus on positive progress. If you're an organizational leader, a thoughtful manager, and a passionate advocate for meaningful change, we want to hear from you. SETHRA (Southeast Tennessee Human Resource Agency) is seeking a dedicated and organized County Outreach Office Manager to oversee and coordinate essential services within the county. This leadership role is responsible for managing daily operations, including supervising office, transportation services, and community services staff while ensuring the effective delivery of SETHRA programs in McMinn County. The position of County Outreach Office Manager is a highly responsible role performed under the direction of the Rural Transit Director involving the transit and community service operations of our McMinn County office. We are looking for a proactive, people-focused leader with a heart for service and a knack for problem-solving. If you thrive in a fast-paced environment and are excited about creating real impact through innovation and delivery of essential services to vulnerable populations, we'd love to have you on our team! Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. 1.

Staff Supervision:

Lead and support county staff, including hiring, training, performance evaluation, and fostering a collaborative work environment. 2. Connect and collaborate with community partner organizations and coordinate referral process. 3. Coordinate public awareness activities for SETHRA services and how to access them. 4. Provide outreach materials and community education on SETHRA services. 5. Reviews program documentation and applications for agency services for completeness and accuracy. 6. Input data information and supplementary data to support program services. Transmits data to the central office as required by program regulations and agency policies. 7. Performs essential office administrative functions, including procurement of supplies, preparation of reports, and constant contact with the public in person and via the telephone. 8. On rare occasions, drives vehicles such as transit vans or cutaway buses with wheelchair lifts. 10. Validate trips and mileage. 11. Manages work hours, overtime, PTO, sick days, and scheduling full and part-time drivers, assistant(s), and community services staff. 12. Count daily revenue and deposit fare revenue every 3 days. 13. Attempts to resolve conflicts between the client and service providers to ensure proper delivery and level of client care. 14. Supervises and directs staff activities efficiently and productively.

Knowledge/Skills/Abilities Required:

Work Requirements

• Strong communication skills, including actively listening, expressing ideas clearly, and adapting communication style to connect with diverse individuals.
• Empathetic, compassionate, and able to relate to the challenges and aspirations of clients.
• Possess a contagious enthusiasm for the organization's mission and the impact volunteers can make.
• Optimistic and able to inspire others, creating a positive atmosphere that encourages volunteers to get involved and stay motivated.
• Thrive in a team environment, valuing collaboration, cooperation, and the input of others.
• Skilled at building and maintaining positive relationships.
• Ability to adjust plans and strategies according to changing circumstances and unforeseen events, embracing change and finding alternative approaches when necessary.
• Ability to pay attention to detail, ensuring the accuracy of all necessary paperwork and reporting.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Excellent interpersonal and communication skills to work collaboratively with volunteers, staff, and external stakeholders.
• Detail-oriented and able to maintain accurate records and reports.
• Ability to work in a fast-paced environment, adapt to changing priorities, and handle pressure with a positive attitude.
• Proficiency in using computer software and systems for record-keeping and communication.
• Proven experience in operations management, community engagement, and public service.
• Knowledge of administrative office functions, including reporting preparation and program documentation.
• Knowledge of basic accounting procedures and bookkeeping practices.
• Ability to supervise and direct the activities of staff efficiently and productively.
• Ability to interact effectively with the public, clientele, service providers, and staff.
• Decision-making capability; able to handle basic conflict resolution in a healthy way and problem-solving skills; understanding when to refer issues to management.
• Ability to perform routine mathematical calculations, including addition, subtraction, multiplication, and division.
• Skill in the operation of all SETHRA transportation vehicles under varied weather conditions.
• Prepare PIP and disciplinary documents when needed.
• Submit documentation according to the SETHRA handbook.
• Ability to document and address any complaints from the community.
• Substantial knowledge of current state and local laws and regulations about the operation of motor vehicles.
• Knowledge of local and regional geographic areas, including major highways, state routes, and interstate systems.
• Knowledge of and ability to administer SETHRA's various community services programs.
• Responsible for notifying the Transit Training Director of any violations received affecting motor vehicle records, the same day as received. Additional Work Requirements
• Required Class D Driver's License with ability to obtain F Endorsement
• Ability to become certified in First Aid and CPR procedures.
• Must maintain a clean Motor Vehicle Record.
• Employees in this job position are subject to random, post-accident, reasonable suspicion, drug and/or alcohol screenings.
• Must obtain and maintain a DOT (Department of Transportation) medical card throughout employment with SETHRA.
• Must wear glasses or contact lenses if required on the license.
• Must wear hearing aids if applicable.
• Must attend and complete regular scheduled training sessions.

Supervisory Responsibility:

This position has supervisory responsibilities.

Work Environment:

This job operates in a professional office environment and transportation vehicle work environment (as needed).

• This role routinely uses standard office equipment such as computers, telephones, scanners, copiers, filing cabinets, and fax machines.

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Physical Demands:

The position operates in an office and a mobile environment. Must be able to use mobility devices for training in office and outside conditions. Ability to perform the physical demands of the position, able to lift 50 pounds, Speak, stand, and sit for extended periods of time.

Note:

This position requires a criminal background check. Therefore, applicants may be required to provide information about their criminal history to be considered for this position. Position Type and Expected Hours of Work This is a full-time position. Days and hours of office hours are Monday through Friday 8:00 a.m. to 4:30 p.m. Staff time may be flexed to better cover transportation hours of service.

Travel:

Some travel is expected for this position. Minimum Requirements

• Bachelor's degree in business administration, Social Work, Human Services, Public Health, or related field.
• Associate degree in a related field may be considered in lieu of a bachelor's degree, provided the candidate has a minimum of ten (10) years of supervisory experience.
• Experience in a transportation setting and/or office environment is preferred, along with demonstrated administrative and operational competence.
• Minimum of three years of experience working with vulnerable populations.
• Minimum of 5 years of supervisory experience.
• Experience working in transportation and an office environment.
• Experience working with the public.
• Knowledge of local and regional social service programs and agencies.
• Strong interpersonal, communication, and organizational skills.
• Strong problem-solving skills and capacity to manage crisis situations effectively.
• Exceptional proficiency with data systems and Microsoft 365.

EEO Statement SETHRA provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, disability, genetic information, veteran status or any other legally protected category. This equal-opportunity policy applies to all aspects of application for employment and the employment relationship. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Agency Overview:

The Southeast Tennessee Human Resource Agency (SETHRA) is one of nine Human Resource Agencies in the State of Tennessee serving primarily 10 counties in the southeast region. SETHRA provides a plethora of community services to vulnerable populations serving 50,000+ people each year. Our programs include everything from public transportation, justice services, and aging and disability services to food, utility, and housing assistance. At SETHRA, our work is rooted in service, collaboration, and compassion. We believe meaningful change happens when talented, purpose‑driven people come together to support one another and the communities we serve. Our team culture values integrity, open and healthy dialogue, mutual respect, and shared accountability—while still making room for laughter, connection, and celebrating wins along the way. If you are passionate about helping others, thrive in a collaborative environment, and want your work to make a real impact every day, SETHRA offers a rewarding place to grow and serve. Current Sethra employees must fill out internal job interest form from the HUB and send to HR Dept.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person