Bilingual Office Manager

JOB TITLE

Bilingual Office Manager

REPORTS TO

Director of School Operations

DEPARTMENT

School Operations

POSITION TYPE

12-month

COMPENSATION

Network Pay Scale 7LEAD Public Schools is Nashvilles largest homegrown charter network with five schools serving 2,400 students through both open enrollment and zoned-enrolled schools. At LEAD, our network of support systems help provide you a pathway to fulfill your goals. We encourage our employees at all levels to reach their potential by becoming leaders and dreaming big.

JOB GOAL

The Bilingual Office Manager (OM) is responsible for managing the daily administrative operations of the school, in support of the goals, policies and procedures developed by the Director of School Operations (DSO) and the schools Principal. The Office Manager works closely with the DSO and Network Support Team to set a high professional customer service experience and operational standards.

EDUCATION & PREFERRED EXPERIENCE

Bachelors degree from an accredited college or university3+ years in administrative, preferably in a school main office; in lieu of degreeBilingual in Spanish and/or Arabic (preferred)2+ years of strong student information systems (SIS) data management experience

THE ROLE

In collaboration with the DSO, manages the campus front office operations, serving as primary customer service contact for parents and visitors, answering phones, managing office supplies and all other essential office dutiesTrains, directs, and monitors the work of the Receptionist and student office aidesMaintains strict confidentiality when dealing with student records and personnel mattersMaintains high standards of professionalism in appearance, communication, and in relationships with internal and external stakeholdersAnalyzes situations and takes appropriate action regarding routine/emergency procedural matters without immediate supervision.

Acts as the primary contact regarding student records for all legally entitled agencies; requests for student information and student records, collection of student registrations, and management of enrollment paperworkMaintains and secures student cumulative files per the current TDOE or federal guidelinesPrints and distributes student grade reports to familiesPrepares a variety of documents and materials in support of school site operations including statistical reports, forms, and rostersIn collaboration with the school leadership and the Family and Community Engagement Coordinator, organizes community outreach and holds registration/re-registration information sessions for familiesWork with the Operations Associate and Child Nutrition Operations Manager on income lunch verification forms collectionWork with the DSO to order, receive, properly secure, and inventory campus goods according to the purchase order systemResponds to requests for translation assistance and various other requests via FreshdeskAssists with responding to requests from operational platforms such as Slack, SmartInspect, Transportation Tracker, and Attendance Tracker/ DeansListServe as backup medical designee to administer first aid and student medicationAttends necessary staff meetings and in-service trainingsMay support in coordination of staff absences and securing of substitutesMaintains timely, regular, and consistent attendance at workAdditional duties as assigned

QUALIFICATIONS

Belief in and commitment to the mission of Ready for College and Ready for Life and values of LEAD Public SchoolsAt least 2 years exemplary record working in a startup, fast-paced office environmentExcellent written and verbal communication skillsStands, walks and bends over, kneels, crouches, reaches overhead, grasps, pushes, and pulls.

Moves, lifts, and/or carries up to 50 pounds to waist height.

Ability to assess performance and develop methods and techniques for improvementProven ability to work collaboratively on projects Demonstrated ability to manage projectsProficiency and advanced experience with Google Suite and equivalent student database softwareAbility to work outside of normal hours and on weekends, as neededProficiency and experience in Google Suite (Doc and Sheets)Ability to anticipate and resolve problemsAbility to maintain the highest level of confidentialityOpenness to giving and receiving frequent feedbackAbility to maintain emotional control under stressAbility to work urgently in a fast-paced and results-oriented environmentCreates and maintains positive working relationships on a team and/or in a highly collaborative environmentA dedication to learn, grow, and develop as a professionalExcellent organizational and people skills including time management and follow up

NICE TO HAVES

Typing Certificate, 50 Net WPM (no more than 2 years old)Demonstrated ability to supervise staffExperience with Infinite Campus

THE PERKS OF THE WORK

Compensation:

This is a full-time exempt position. Compensation is competitive, commensurate with experience.

LEAD Public Schools offers a comprehensive benefits package, including but not limited to:

Employer provided medical and dental insurance, with an ability to add dependentsVision insurancePTO401k match

APPLICATION

To apply, please complete an online application found at LEAD Public Schools.

LEAD PUBLIC SCHOOLS NON-DISCRIMINATION POLICYLEAD

Public Schools does not discriminate against any individual on the basis of race, color, religion, gender, sexual orientation, veteran status, national origin, age, and disability or limited English proficiency in its programs or employment policies as required by the Title IV and VI (Civil Rights Act of 1964), the Equal Pay Act of 1973, Title IX (Educational Amendments), and Section 504 (Rehabilitation Act of 1973).